Senior Product Manager (Paypod)

Who we are:

CPI makes the technology that powers your everyday life. If you’ve ever used a self-checkout, played the slots at a casino, gotten a drink from a vending machine, or paid to park your car, you’ve probably done so with the aid of one of the 10 million devices installed by CPI. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business-management software. Our technology powers more than 4 billion transactions every week – and we want you to be a part of it.

Payment technology is constantly evolving, and our associates are up for the challenge. We pride ourselves in our ability to deliver excellent service and support for our vast existing field base, while pushing the envelope of innovation to design and deliver new solutions that reflect the modern payment landscape.

At CPI you will become a valuable part of our culture of inclusion and collaboration, working in partnership with more than 3,000 global associates supporting 110 countries and currencies. If you are interested in making a global impact, we are looking for a full-time Product Manager to join us in our Malvern, PA or Mt. Prospect, IL locations.

About the role:

The Product Manager is a leader that is responsible for owning and managing all lifecycle aspects of our Paypod platform, accountable for assuring end-to-end P/L, growth and profitability across multiple business channels (initial focus will be in retail). This includes but is not limited to developing the product vision, roadmap, business cases, investment strategies, pricing strategies and marketing efforts that are aligned and support the company's overall strategy.

The successful candidate is comfortable working closely with sales and vertical leaders to ensure business goals are met. Also requires interface with manufacturing, sourcing, engineering, and senior executives to ensure revenue, customer satisfaction and profitability goals are met for their products. Bottom line, they are accountable for their product line plans, execution, strategy and profitability.

Successful incumbents in this role are well positioned for career progression in general management or other cross-functional management roles.

About the team:

The product team consists of product managers and product owners located at multiple CPI sites in North America and Europe. The team also works on a daily basis with cross-functional teams that include other product managers/owners, business analysts, engineers, software developers, testers, and professional services colleagues in a variety of roles.

Why work with us:

With a 160-year history of innovation and growth, more than 3,000 patents, and an unmatched commitment to success, you are joining a company that has shaped the global landscape of technology. At CPI, you will become a valuable part of an inclusive culture of collaboration and innovation, all while directly impacting global payment solutions. Come see your ideas make change.

Responsibilities and Duties:

Product Management

• Exceed customer satisfaction - quality, lead-time, delivered value
• Deliver new product launch programs that increase market share
• Prioritize, justify and manage customer-led product enhancements/investments
• Drive resolution of customer satisfaction issues
• Lifecycle management - own and lead product(s) across business channels from inception through introduction thru end of life
• Drive assigned product line growth, market share and profitability
• Lead and maintain competitive product analysis for assigned products
• Define and prioritize engineering product support activities
• Execute on roadmap investment plans; new product development
• Work with external third parties to assess partnerships and licensing opportunities

Product Strategy and Execution

• Develop and maintain market leading product roadmap/strategies linked to vertical and business strategies inclusive of 80/20 analysis and execution
• Develop profitable market segmentation, definition, and market sizing
• Develop segmentation requirements and willingness to pay, resulting in strong product strategy with outstanding financial outcomes
• Design and execution VoC activities that result in differentiable and quantifiable value elements critical to customers and clear market requirements
• Develop strong business cases that support product investments aligned to strategy
• Lead product positioning linked to clear understanding of competitive offerings and value
• Develop and execute market leading new product launch
• Lead customer feedback/VoC activities and articulate market requirements to Engineering and the business via the market requirement document

Product Pricing

• Develop strong market and market segment based pricing strategies based on delivered customer value relative to customer’s next best alternative
• Develop, apply, and implement value pricing tools
• Develop value calculators that simplify the complex

Customer Relationship Management

• Strong executive communication skills; simplify the complex
• Communicate value in customer centric terms that influence the customer to choose CPI solution based on value delivered
• Provide meaningful business implications or customer needs
• Drive value propositions into compelling customer pitches that result in customer orders

Qualifications and Required Skills:

• Bachelor's degree in a business or engineering discipline – must
• 5+ years working experience in a commercially focused product management discipline with Software and/or Firmware products in a B2B environment – must
• Experience in Retail Channel with specific experience in Retail POS or products closely integrated with is highly preferred
• MBA program completion; focus in sourcing or pricing – strong desire

Key Attributes for Success:

• High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
• Excellent influencing skills, analytical and problem-solving skills and the ability to multi-task in a fast-paced environment
• Ability to establish credibility and be decisive and able to recognize and support the organization's preferences and priorities
• Results and people oriented with sound judgment—ability to balance other business considerations
• Team player – able to work in a matrix organization
• Excellent communication skills verbally and in writing
• Up to 40% travel (post-Covid 19)

We offer:

• Competitive salaries
• Paid time off
• Sick time off
• Medical, dental, & vision insurance
• Flexible spending accounts
• Life insurance and disability benefits
• Onsite gym
• 401K with Company contribution
• Discounts for childcare
• Community involvement
• Opportunities to travel and work at our global sites

CPI is a part of CraneCo.

Crane Co. is a diversified manufacturer of highly engineered industrial products. Founded in 1855, Crane provides products and solutions to customers in the aerospace, electronics, hydrocarbon processing, petrochemical, chemical, power generation, automated merchandising, transportation and other markets. The Company has four business segments: Aerospace & Electronics, Fluid Handling, Engineered Materials, and Merchandising Systems. Crane has approximately 12,000 employees in North America, South America, Europe, Asia and Australia. Crane Co. is traded on the New York Stock Exchange (NYSE:CR).

Crane Co. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.