Senior Principal Inbound Product Manager - Conversational Platform

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

What you get to do in this role:

Product Leaders are the glue holding our business and technology strategy goals together in ServiceNow fast-growing Conversational AI solution product team. We collaborate closely with designers, developers, and the executive team to invent new features and experiences that customers love. We use various technologies and development practices to build enterprise-grade omnichannel conversational products for thousands of global enterprise customers. You'll have a healthy mix of both product and people's leadership responsibilities, allowing you the growth to be a valuable leader in developing both products and people.

As a Senior Principal Product Manager, you will lead a dedicated product portfolio and be responsible for close collaboration communication between various product and engineering teams as a critical connection bridge during the product planning and execution phases with the clarify, alignment, and execution. Together we deliver the product loved by our customers. With a fast-paced and highly dynamic environment, this role needs to be a role model that embraces the changes with uncertainty and leads to execute with business outcomes.

ServiceNow is a customer-first company. We're big enough to have resources and scale but small enough that a single person has a surprising amount of ownership and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping our global customers thrive. Does that sound like an exciting place to work?

• Minimum of 5 years of product management on enterprise Cloud SaaS products
• Clear communication (both oral and written) on defining feature priorities with requirements and managing feature backlog.
• Impeccable communication skills and the ability to bridge the communication between various product and engineering teams to ensure product communication clarity during release planning and execution phases
• Demonstrated the ability to build trust and instill confidence in team members and stakeholders
• Prepare, maintain and evangelize the product roadmap that aligns with company vision and broader product strategy
• Experience in managing product life cycle from concept to delivery and support
• Ability to manage multiple projects and to prioritize activities for optimal results.

To be successful in this role you have:

• Omnichannel Service Management, digital routing, or similar CRM software development/implementation experience.
• Experience with chat collaboration technologies, either in the consumer or enterprise space
• Ability to manage product and feature trade-offs with sales, marketing, engineering, and management teams
• Experience influencing and creating a collaborative culture with Engineers, UX designers, and Marketing stakeholders to solve core customer needs
• Strong communication and presentation skills in executive and public speaking environments
• Good analytical skills and exceptional attention to detail.
• MBA or equivalent advanced degree preferred

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.