Senior Medical Administrative Secretary (Shrewsbury Family Medicine) 36 Hours Days

Requisition #: 230052

Title: Sr. Medical Admin Secretary

Department: SHREWSBURY FAMILY MED

Location: UMass Memorial Medical Group: 24 JULIO DRIVE, SHREWSBURY, MA

Grade: ADM6

Posting Date: July 27, 2022

Shift: Days

Status: Non-Exempt

Union: SHARE

Hours: 36

Shift Length: 8

Monday 9-5
Tuesday 9-5
Wednesday 9-5
Thursday 11-5:30
Friday 9-5

$3000 sign-on bonus, new hires only

Position Summary:

Performs secretarial and administrative support services for assigned physicians/faculty/ medical service line chiefs where the work requires a thorough knowledge of medical office procedures and UMMHC business and academic administrative practices. Duties involve interfaces with faculty; medical staff, patients, and various UMMHC administrative management and staff, which require considerable tact and diplomacy. May coordinate associated medical office activities and assigned staff.

Major Responsibilities:

• May perform duties to coordinate medical office activities and staff as assigned, to include training, and scheduling the work of assigned employees, recommending processing improvements and implementing new procedures, and monitoring employee performance.
• Transcribes medical reports for physicians from dictation. Produces correspondence, reports, memos, etc. from dictation drafts, models, etc. Proof reads/edits manuscripts, grant applications, academic and professional papers, and other material for appropriate grammar, spelling, format and style.
• May attend meetings in capacity of recording secretary. Distributes meeting agenda and minutes.
• May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs.
• Composes, or selects standard form letters for physicians’ response to routine inquiries and procedures, such as back-to-work authorizations.
• Arranges meetings and activities for faculty for the most efficient use of available time. Makes travel arrangements for trips, conferences, etc.
• Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc.
• Greets visitors and/or patients. Ascertains their needs, and provides standard information as required. Fosters quality customer service.
• Receives and addresses patient-care related phone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department.
• Issues and verifies patients’ managed care referrals.
• Registers patients for each patient visit, utilizing computer-based patient registration/ scheduling system.
• Verifies patient’s insurance coverage and eligibility.
• Collects co-payments from patients for visits, maintains records, and makes daily cash deposit.
• May perform on-site charge entry processes, utilizing computer-based systems.

Position Qualifications:

License/Certification/Education:

Required:

• High School diploma.
• 6-12 months additional specialized medical secretarial/medical office training.

Experience/Skills:

Required:

• 2-3 years of medical secretarial/administrative support experience.

Software used: Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.