Senior Manager, Product Experience Design

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Job Category Customer Success Group

Job Details

Salesforce Professional Services is looking to grow the Product Experience Design team. In this role you’ll be collaborating with cross-disciplinary teams to bring experiences to life. We leverage human centered design, business value expertise, and the power of the Salesforce Platform to build transformational experiences that unlock value for our customers and our customers’ customers. You’ll have the opportunity to shape the user experience for both customers and employees in meaningful and ethical ways, on a variety of Enterprise level customer engagements across industries.

At Salesforce, our Product Experience Designers utilize our vast array of cloud-based software to create experiences people love – experiences that make a salesperson’s day more productive, a marketer’s campaign more powerful, or a customer service rep’s process more intuitive - essentially creating integrated experiences that support strong relationships for users and their customers. You’ll be immersed in our design and build engagements including some of our most strategic large scale programs, combining design thinking with agile methods, to ensure we are designing the right solutions to satisfy users needs and seeing it through to implementation. Bring your skills and your inspiration and help us create amazing experiences that transform the way business gets done.

Responsibilities

• Lead, coordinate and manage one or more tracks of work independently or in conjunction with key project team members
• Conduct discovery activities to define high-level user journeys identifying key features and capabilities needed
• Produce user flows, wireframes, prototypes, and design specs to communicate detailed designs and solutions to guide development sprints
• Use documentation, reviews, and presentations to communicate clear and compelling ideas to a wide range of key stakeholders
• Champion the user throughout the build by continually promoting human-centered design methods, including research, validation, and the inclusion of user feedback
• Work with multi-disciplinary teams and consistently promote active collaboration, co-creation and continual alignment while building close relationships with customers and key stakeholders
• Engage and partner with external clients and other partners when required
• Create designs that adhere to and extend the existing Salesforce platform guidelines and promoting configuration best practices before custom solutions
• Conduct design validation and/or user testing with end-users
• Identify and resolve and/or raise issues and conflicts within the project team
• Generate detailed final design specs that inspire accurate developer builds
• Work with technical teams and quality experts to deliver a polished final product
• Promote and educate others on new interface guidelines and design patterns
• Mentor junior designers
• Create inclusive designs for all users; advocate for accessibility, encouraging product and engineering management to prioritize accessible features and bug fixes
• Continually strive to raise the bar for the overall quality of design and design artifacts
• Help evolve the Experience Design team by contributing domain/industry expertise
• Own all facets of day-to-day management of your team, including recruiting, hiring, training and career development, as well as mentoring and developing the team

Experience/Skills Required

• Experience Lead - At least 8-10 years relevant industry experience and 1-3 years management experience
• Senior Experience Lead - At least 10-12 years relevant industry experience and 3+ years management experience
• 7+ years of experience designing and delivering exceptional experiences from start to finish, as part of a cross-functional team
• Deep understanding and experience of design thinking as well as agile methodology and best practices
• Ability to thrive in a fast-paced, collaborative, agile environment while producing high quality detailed designs on tight deadlines
• Self-m otivation; ability to produce results both independently and as part of a team
• Experience leading teams of designers and/or tracks of work - driving key design activities as it applies to large scale, programmatic implementations
• Strong communication and active listening sk ills, with an ability to build and develop close, trusting relationships
• Experience using multiple approaches, including analytics and user research, to drive decisions and develop design iterations
• Ability to distill and reframe problems, then define a framework for resolution, generating clear, elegant solutions for complex challenges
• Ability to influence, refine, and iterate based on findings, and being open to receive and offer constructive feedback
• Systems thinking; ability to step back and see a project’s larger ecosystem, with a focus on solutions that improve not just one feature but the entire user flow
• Ability to use a wide range of product design, information design, interaction design, and visual design skills in order to deliver world-class experiences and solutions
• Expert knowledge of current design tools such as Figma, along with an ability to quickly learn new tools as they emerge
• Ability to understand the interconnectedness and constraints of underlying enterprise eco systems and leverage that to design scalable, integrated solutions that work as a platform
• Ability to work with technical and business team members to evolve epics and user stories into wireframes and/or visualized prototypes.
• Experience working with design systems (for eg. Salesforce Lightning Design System)
• Ability to communicate ideas to a wide variety of stakeholders, lead discussions and creative activities, and build consensus while dealing with ambiguity
• Ability to present and share the rationale behind the proposed solutions using appropriate medium (sketches, schematics, wires, click-throughs, storyboards, high-fidelity mocks, rapid prototyping and end-to-end narratives)
• Knowledge or experience using Salesforce products and solutions
• Experience with Microsoft Dynamics, Oracle, SAP or other enterprise software
• BA/BS or MA/MS in design-related field, or equivalent experience
  

Please submit a résumé with links to your portfolio. Submissions without portfolios or work samples will not be considered.

For Colorado-based roles: Minimum annual salary of $150,200. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

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