Senior Manager - HLS - Payer

At West Monroe, our people are our business.

We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious.

Our people-first, highly collaborative culture is core to our identity. It’s something we care about, and something we strive to enrich and preserve. No hierarchies. No siloes. No egos. Just smart ideas, unique perspectives, and the drive to make an impact for our clients.

We also know that the best outcomes for both our people and our clients result from including diverse perspectives at the table. That’s why inclusion & diversity is one of our core values.

Every day our clients rely on us to help them tackle their greatest challenges, by strategically deploying technology through a business-focused and industry-specific lens. We bring together both the right knowledge and the right approach, so that they can capitalize on opportunities and deliver real results. That takes the right team. And that’s where you come in.

Ready for the next step on your career journey?

How You’ll Impact Our Business

West Monroe is hiring a Senior Manager with prior consulting project management experience to join our growing Healthcare and Life Sciences practice in our Chicago office, specifically leading our efforts in the Healthcare Payer space.

In this role you will be responsible for delivering business and technology solutions to Health Payer organizations specifically partnering with our clients around customer engagement development, care management transformation, and healthcare analytics. Our team assists payers uncovering opportunities, developing clear roadmaps, and working toward improved outcomes.

In this role, you will:

• Lead and mentor a motivated team of professionals by actively monitoring employee development, performance management, and training
• Solve complex client issues and act as their change agents by overseeing the overall project(s), with ultimate responsibility for success or failure of the engagement.
• Serve as Account Manager to coordinate client activity, identify cross-sell opportunities, manage follow-up, and ensure consistent WMP experience
• Understand business needs and requirements and help turn those goals into tangible deliverables including projects and detailed proposals, requirements specifications, design deliverables, status reports and project plans

What You’ll Need To Succeed

• Prior consulting experience as a Senior Manager, minimum of 3 years as a Manager +
• Depth in the Health Payer value chain and a perspective on where the industry is headed in the future
• Strong background working within the Healthcare Payer industry, specifically with customer relationship strategies, technology modernization, and operations transformation
• Excellent leadership, organizational, verbal and written communication skills
• Willingness to travel
• A respect for diverse experience and thought

Your Success Measures

These are the key achievements we expect you’ll have made in your first year.

• Successful delivery of multiple client projects, measured through client satisfaction surveys and project profitability
• Contribute to the sales of the Health Payer team, measured through opportunity origination dollars
• Grow and mentor the Health Payer team, measured through upward feedback
• Develop Health Payer accelerators, tools, and artifacts that will grow our team while providing assets that help drive client delivery

Ready to get started? Join our team and make an impact.

To learn more about inclusion and diversity at West Monroe, visit www.wmp.com/inclusion.

West Monroe Partners is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.