Senior IT Technician - West Coast Omni Channel - Riverside, CA

Technicians at Nordstrom support customers across multiple channels, with a focus on providing excellent customer experience to Nordstrom Employees. Technicians at Nordstrom have a wide range of responsibilities ranging from in store support, Service Desk support and backend monitoring of systems and applications, just to name a few.

A day in the life…

• Assist with Tech 2 responsibilities Resolve issues escalated from our Tech 2.
• Performing initial root cause analysis for high priority incidents while escalating to Engineering for assistance
• Lead and Manage Projects assigned to team
• Actively contribute and groom the knowledge repository for technical documentation
• Compile reports to track management key performance indicators and metrics

Additional Qualifications for Enterprise Support

• Maintain systems with proactive analysis, such as performing data integrity tests and corrections via SQL Management Studio

You own this if you have…

• Bachelor’s degree in Computer Science or Engineering preferred
• 7+ years enterprise support experience
• 2+ years of experience working with SQL Store Procedures or PL/SQL
• 2+ years of experience working with Warehouse Management Systems and applications a plus (High Jump, Manhattan, Dematic System, MS Endpoint, RFID Scanners, etc.)
• Demonstrated ability to identify needs for, create, and complete projects to improve the end user experience
• Strong working knowledge of Service Now (or comparable ticketing system)

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points.

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

Nordstrom Careers Privacy Policy: https://careers.nordstrom.com/#/contact-us/privacy

© 2020 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.