SENIOR FOOD AND BEVERAGE MANAGER

The Senior F&B Manager will oversee the three-meal Restaurant operation, and assist with direction in Banquets, In-Room Dining, Lounges, Stewarding, and any other Food or Beverage related areas at both Mission Pacific and The Seabird Resort. Duties include: - short and long term planning and the management of the Food and Beverage operations in the front and back of the house - Develop and recommend the budget, marketing plans and objectives and manages within those approved plans – work with Sales/Marketing team to implement and maintain F&B sales/marketing programs - Direct and oversee development of employees - Hire, train, empower, coach and counsel, performance and salary reviews - Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations - Coordinate food and beverage operations with other hotel departments to ensure efficient guest service - Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality - Implement procedures to increase guest and associate satisfaction - Exercise quality control for both food and beverage - Maintaining Hyatt standards of service and ensure their implementation - Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards - Coach and counsel employees to reflect Hyatt service standards and procedures.

Qualifications

• 4 years or more of progressive hotel Food and Beverage experience (typically with Hyatt)
• Service oriented style with professional presentations skills - Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear and concise written and verbal communication skills
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Experience implementing new F&B concepts.