Senior Field Service Engineer

Senior Field Service Engineer

Perform installations, preventative maintenance, and remedial repair maintenance on complex electronic / electro-mechanical semiconductor capital equipment at ASM’s global customer locations. Create and maintain a high level of customer delight through advanced customer service skills, implementing fast, quality responses to internal and external customers while maintaining a safety-first mentality. Travel of 30% for both domestic and international locations may be required.

From the very start of the semiconductor industry to the present day, we’ve been technology leaders who have pioneered innovation and brought new processes into mainstream manufacturing. We are collaborating, creating, and delivering on our vision – a share vision to drive innovation with new technologies and delivering excellence with dependable products. By doing this, we’ll create new possibilities for everyone to understand, create and share more of what they love.

Education

• Minimum of an Associate Degree from an accredited school in electronics/electro-mechanical discipline or equivalent military technical training

Experience

• 5+ years of field service/customer support experience and/or 5+ years manufacturing experience in final assembly or test of semiconductor capital equipment.
• Knowledge in any or all of the following areas is a plus: wafer fab, closed-loop gas, and vacuum control, RG induced plasma, electro-pneumatic controls, microprocessor-based controllers, robotics, basic concepts of software, toxic and/or flammable gasses, and acids.

Skills

• Strong knowledge of troubleshooting techniques in repairing complex microprocessor-controlled electromechanical systems.
• Be able to interpret electronic / electro-mechanical schematics and drawings
• Safety mentality
• Ability to work with hand tools
• Strong positive attitude with good customer service skills
• Clear and concise (English) verbal and written communications
• Knowledge of structured problem-solving techniques
• Experience with using MS office (Excel, Word, and PowerPoint)
• Ability to work in a team environment
• Ability to work alone and/or with limited supervision