Senior Field Asset Protection Analyst - Midwest

At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." We invest in our people because great people run great operations that will exceed our guests' expectations. Talk to any of our associates and you will experience a culture dedicated to its mission and our five fundamental values- Proactive, Respect/Win-Win, Growth, Great Operations, and Giving.

Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng.

Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurant positions available nationwide and support center positions in Rosemead, CA. Come join the nation's largest and fastest growing Asian restaurant company.
Summary of Job Scope and Expectations:
The Senior Field Asset Protection Analyst serves as a technical advisor to Field Asset Projection Analysts. This position conducts asset protection audits, inspections, and assessments in the field and produces and submits reports to Operations teams recommending procedural improvements and identifying fraud uncovered during store site visits. The Field AP Analyst trains Operators on asset protection best practices and supports assigned Operations Zones(s) for all asset protection issues. This position conducts enterprise-wide analytical projects with major impact, leading to improvement in how the company protects its assets.
Essential functions:
Descriptions

• Serves as a technical advisor to Field Asset ProtectionAnalysts and trains new and existing Analysts on AP audit process.

• Conducts asset protection audits, inspections, and assessments in the field, conducting investigative interviews and arranging evidence for potential police intervention. Uncovers and verifies fraud during store site visits.

• Prepares and submits reports to Operations teams on AP audit findings. Recommends procedural improvements and recommends disciplinary action for GMs where fraud is uncovered and verified.

• Teaches, coaches, and trains Operators on asset protection best practices. Provides training to Operations Leaders, GMs, and Associates on site and in class presentations on cash handling compliance and related procedures.

• Conducts enterprise-wide analytical projects with major impact, leading to improvement in how the company protects its assets. Updates cash handling policies and procedures; develops and carries out implementation plans to improve store procedures and avoid fraud situations.

• Supports assigned Operations Zone(s) for all asset protection issues.

• Teaches, coaches, and trains new Analysts on asset protection audit process.

• Implements Asset Protection objectives where and as necessary.

JOB REQUIREMENTS:

• Bachelor’s degree required (preferred fields: Criminology, Political Science, Accounting)
• Minimum five years of asset protection experience
• Completion of all three ASIS Asset Protection courses; CPP, CPI, PSP,, CPA, CIA, or CFE certification suggested
• Successful completion of annual store training
• Completion of GM IT program

KNOWLEDGE, SKILLS, AND ABILITIES:

• Technical mastery of store security equipment, including POS, safe, and CCTV systems
• Mastery of all areas of Asset Protection
• Strong knowledge of fraud and theft investigation
• Computer/technical skills and proficiency with Microsoft Office Suite
• High level of persuasion and negotiation skills
• Project management, analytical, and assessment skills
• Time management and organizational skills
• Strong communication (oral and written), listening, and interpersonal skills
• Customer service skills
• Ability to manage projects
• Ability to close complex investigations
• Ability to work positively and negotiate with others inside and outside the company
• Ability to solve problems independently
• Ability to analyze and interpret data to reach actionable conclusions related to associate behavior
• Ability to analyze KPIs to identify high risk store for further investigation
• Ability to meet deadlines and multi-task
• Ability to conduct investigative interviews and follow up with police
• Ability to arrange evidence for police intervention
• Ability to train Operators in large groups
• Ability to embrace change and continuous learning

CORE COMPETENCIES: The following are Panda Leadership Competencies for Professional:

• Listening
• Peer Relationship
• Functional/Technical Skills
• Business Acumen
• Comfort around higher management
• Planning
• Self Knowledge
• Customer focus
• Integrity and trust

SUCCESS MEASURES:

• Contribute to building and sustaining and Panda mission and culture
• Provides effectively and timely technical guidance to Field AP Analysts and to Operations
• Completion of budgeted AP and store-DMA visits and audits to include preparation of reports
• Assigned stores reviewed on regular basis based on company standards
• Effective completion of assigned projects
• Provides effective and useful enterprise-wide analysis

CAREER PROGRESSION:

• Field AP Manager

WORK ENVIRONMENT:
Day and overnight travel: 25% - 50%; may work out of home or regional office; ability to climb on store roof with accommodation
Panda Restaurant Group’s culture is strongly guided by our Mission and Values, highlighted on the Panda websites. We recommend all interested candidates become familiar with our Mission and Values, as well as the principles of The Seven Habits of Highly Effective People, by Stephen Covey.
Panda Restaurant Group, Inc. is an Equal Opportunity Employer.