Senior Experience Designer

Here at ChowNow, our Design team is made up of curious thinkers with a passion for making change and impacting our local communities. We’re working on big challenges, with the goal of helping local restaurants survive, thrive, and build relationships with the customers who love them.
As our company enters a new stage of growth, we’re looking for strategic thinkers who can champion and further our culture of human-centered design and innovation.
About the Position:As a Senior Experience Designer, you will be responsible for weaving together insights and data to drive product innovation and strategy for our Diner audiences. Through human-centered design principles, Experience Designers understand and anticipate pain points + opportunities, frame product strategies, define vision states, and guide teams to MVP launches. The two primary products this role will be focused on are (a.) branded restaurant apps + sites, and (b.) marketplace product app + site. You will work with teams grounded in strong collaboration, impeccable design, and results-driven product development. Key collaborators include Product Managers, Data Analysts, Product Designers, Engineers, and Operations, among others, in pursuit of uncovering near and long-term product opportunities.
Reports to Senior Director of Product Design; No direct reports.
About Us:ChowNow is unique among tech companies in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, Instagram, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace.
Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 18,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk.
Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time. Specifically, You will:

• Lead user research initiatives and become an expert on our Diner audiences. You’ll distill this expertise into artifacts such as personas, journey maps, blueprints, and ecosystem maps.
• Partner with Experience Designers and Researchers focused on Restaurant audiences to uncover connections in the ecosystem and drive product development.
• Synthesize and organize findings into clear and actionable product strategies, ultimately landing on our product roadmaps.
• Conceptualize and give form to products and features through sketches, storyboards, wireframes, and prototypes, if applicable.
• Engage in the end-to-end product development process, partnering closely with cross functional partners like Product, Engineering, and Data Science.
• Lead brainstorm sessions and workshops with stakeholders across the organization, across our Product, Marketing, customer-facing teams, and beyond.

Within 30 Days You’ll:

• Complete our ChowNow New Hire Onboarding Experience.
• Learn the ins and outs of ChowNow, our products, and our audiences.
• Participate in and conduct user research with our Restaurant Partners.
• Learn about our Product Design and development process.

Within 60 Days You’ll:

• Develop user research artifacts (ex. personas, journey maps).
• Conduct research and analysis around ChowNow’s products and the competitive landscape, as well as inspiration outside the category.
• Support squads on existing initiatives by helping conduct user testing to inform product decisions and implement new design thinking based on customer feedback.

Within 90 Days You’ll:

• Ideate and create concepts for future-facing products and/or services.
• Be well on your way to owning a project from research, to ideation, into implementation.

You Should Apply If:

• You are known for your ability to collaborate and empathize with your audience and with team members across disciplines.
• You have an ability to take complex information and distill it into meaningful insights and ideas that inspire action.
• You have strong skills in communicating your insights through presentations, sketches, storyboards, and other artifacts.
• You have 5+ years of experience as a Experience Designer or similar role at agencies/consulting companies and / or in-house.
• You have a portfolio that demonstrates your ability to deeply understand business problems, technology and users; and your ability to define and design performant products / services.
• You have experience with Agile (this is a plus and not a requirement for consideration).

About Our Benefits:

• Competitive Salary
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 6 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 6 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap.

We are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
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