Senior Director - Telecom

General Purpose

The Senior Director - Telecom will assist the Vice President in making strategic decisions and further enhancement of Operational Key Performance Indicators and overall Performance metrics. This position will develop and implement programs to ensure efficient and cost-effective operations for the business.

Essential Duties/Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exemplifies Servant Leadership model to develop talent and empower people to bring their best self everyday
• Ability to Bid Projects to maximize profitability
• Demonstrated ability to exicute on project wins and set up operational structures
• Strong financial acumen
• Seeks out profitable opportunities and proposes improvements to ensure overall service excellence
• Establishes credibility as a trusted vendor service advisor by listening and understanding our customer’s business focus and future growth
• Analyzes data timely, efficiently and effectively to make sound business decisions
• Identifies and executes innovative plans to increase company utilization and revenue
• Demonstrates financial management and budgeting skills
• Sets and manages the financial aspects for the implementation of all service needs and associated projects
• Analyzes current system capabilities, promotes ideas, and designs for improvements
• Interacts with customers to ensure existing and prospective customer needs are understood and met
• Demonstrates strong decision-making skills with the ability to communicate effectively to a large workforce
• Participates in all new bids with pricing and sales from an operational perspective
• Works to support the service and growth of new and existing accounts and resolves customer service issues that arise
• Establishes solid business relationships and maintains open, accurate and timely communication with both internal and external clients
• Proactively influences decisions through collaboration, leadership and customer focused approach
• Identifies and anticipates customer needs and manages the process of creating appropriate solutions, and positioning these solutions with the customer
• Prepares and presents accurate project status reports, metrics and results for all required audiences

Other Duties/Responsibilities:

• Performs other duties as assigned

Supervisory Duties (if any)

• Instructs employees on company core values, company and client policies, and safety policies

Requirements

• Exemplifies Servant Leadership model to develop talent and empower people to bring their best self every day
• Seeks out profitable opportunities and proposes improvements to ensure overall service excellence
• Establishes credibility as a trusted vendor service advisor by listening and understanding our customer’s business focus and future growth
• Analyzes data timely, efficiently and effectively to make sound business decisions
• Identifies and executes innovative plans to increase company utilization and revenue
• Demonstrates financial management and budgeting skills
• Sets and manages the financial aspects for the implementation of all service needs and associated projects
• Analyzes current system capabilities, promotes ideas, and designs for improvements
• Interacts with customers to ensure existing and prospective customer needs are understood and met
• Demonstrates strong decision-making skills with the ability to communicate effectively to a large workforce
• Participates in all new bids with pricing and sales from an operational perspective
• Works to support the service and growth of new and existing accounts and resolves customer service issues that arise
• Establishes solid business relationships and maintains open, accurate and timely communication with both internal and external clients
• Proactively influences decisions through collaboration, leadership and customer focused approach
• Identifies and anticipates customer needs and manages the process of creating appropriate solutions, and positioning these solutions with the customer
• Prepares and presents accurate project status reports, metrics and results for all required audiences
• Four (4+) plus years in a leadership role is required
• Four (4+) plus years experience understanding financial statements is required
• Eight (8+) plus years working in utility and/or construction operations is required

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• On call

Work Location: Multiple Locations