Senior Director, Experience Design - Design Operations

Smartsheet is looking for a Senior Director of Experience Design to lead the design and delivery of our design teams.

Dual-track Agile. Incremental vs. generative design. UX Debt. Fit and finish sprints. Design QA. If you've managed a design team in an agile environment, you'll be well-familiar with those terms. If so, you will also know the challenges in delivering seamless, end-to-end experiences when working across multiple scrum teams with different backlogs and sprint plans. Because of your 10,000-foot vantage point, you'll see themes and patterns where no one else does. Because of your years of experience as a former design IC, you'll be able to coordinate the planning, prioritization and delivery of those themes and patterns at the 10-foot level. You have a solid understanding of process and understand how and when to make trade-offs which don't cripple the ability to deliver a great customer experience.

Designers at Smartsheet tend to be a bit non-traditional; coming to design through unconventional routes. We welcome all kinds of diversity and embrace the unique perspectives, transferable skills and relevant experience that being "a little different" brings with it.

You will report to the VP, Experience Design and will be located in our Bellevue, WA Headquarters.

You Will:

• Help establish, drive and articulate a vision for the future of design at Smartsheet.
• Define the user experience strategy and vision for your areas of oversight.
• Establish goals and target metrics that design decisions can be mapped to.
• Manage the day-to-day and strategic activities of UX designers, making sure that the human-centered process is properly planned and followed.
• Lead UX designers in a motivating and supportive manner and keep the team on top of emerging UX techniques and tools.
• Develop career paths and programs tailored to individual team member professional development.
• Gain a deep understanding of user needs and goals and communicate them to product teams.
• Create alignment with other groups within the company by working collaboratively with product teams to launch new features and evolve existing ones based on an understanding of user needs, business objectives and technical constraints.
• Translate business goals into innovative, creative and engaging product experiences.
• Support other duties as assigned.

You Have:

• 10+ years experience designing exceptional experiences for complex, data-driven web and mobile applications.
• 10+ years experience as a manager leading, growing, inspiring and mentoring direct reports.
• Successful experience leading a large team of designers (10+).
• Experience designing for SaaS platforms.
• Passion for the field of User Experience.
• Experience facilitating activities to gather insights on user needs and goals and conducting usability testing.
• Experience finding simple, innovative solutions for complex problems.
• Experience with Agile methodologies.
• Strong visual design skills and sensibilities.
• Expert in Sketch, Axure or other visual design, wireframing, and prototyping tools.
• Proficiency in rapid prototyping.
• Ability to articulate design decisions and advocate for the user.

Perks & Benefits:

• 100% employer-paid medical, dental, and vision coverage for full-time employees
• Equity - Restricted Stock Units (RSUs) Equity with all offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match (50% up to 6%, effective May 1st) to help you save for your future
• Monthly stipend towards your commute to work
• 15 days PTO to start, plus Flexible Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Audible for Business and LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!