Senior Director, Distribution Operations

Overview:

• Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 71,100 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there’s a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big ways.we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.

• How we lead

At 7-Eleven we are guided by our Leadership Principles.

• Be Customer Obsessed
• Be Courageous with Your Point of View
• Challenge the Status Quo
• Act Like an Entrepreneur
• Have an “It Can Be Done” Attitude
• Do the Right Thing
• Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

• About This Opportunity

This role is responsible for managing the status quo business as well as moving the strategic needle to transform our supply chain capabilities to adapt to the speed of the customer. This leader will be responsible to lead the operations team, from securing product to moving it across the first/ middle/ last mile, from vendor to distribution node to store/ customer, with focus on On-Time and In-Full, ensuring adequate capacity for storage and throughput while driving continuous improvement. To be successful, this individual should have experience in a quality/ safety focused, high volume multi-site distribution or manufacturing environment, along with advanced people leadership skills. A strong engineering or operations mindset is required to address the complexity, including: labor planning, inbound operations, receive, putaway, pick, pack, outbound operations, yard management, transportation, automation, equipment maintenance and reliability, capacity management, associate engagement, and productivity. This role will lead a network of thousands of associates and will be responsible to develop, inspire, invent, create culture and ensure associate retention. It is an extraordinarily complex leadership role, requiring an executive to balance flawless daily execution with the long-term development of a team. The role requires a detailed understanding and ability to balance every operational component of a facility/ network - from employee needs to IT, from robotics to process improvement. A successful executive will be able to provide strong vision and direction for the team while fostering bottoms up input and participation in process improvement from all levels of the organization. The Senior Director is responsible for guiding and developing leadership by motivating, mentoring, and coaching. They are responsible for engaging all Inventory Nodes in the Middle and Last Mile to maintain the highest levels of safety, production, cost, quality and service levels while ensuring a positive employee/ customer experience. As the Senior Director, you will be a servant leader: diving in, rolling up your sleeves, supporting the growth and development of the team, and dedication to the success of your team.Responsibilities:
As a Senior Director, you will have these primary responsibilities:

• Own and deliver OTIF (On-Time, In-Full) and the network operational budget of $400M+
• Own, operate and deliver OTIF with respect to the Wholesale contract worth ~$7.4B annually
• Establish and continuously improve service level and cost KPIs for the entire network
• Set clear goals for safety, customer experience and productivity and successfully deliver on them. Actively lead with safety, service, quality and cost at the forefront of all decision making
• Develop/ Lead an ‘A’ team that is connected to our supply chain vision by attracting and hiring top talent. Build the operational culture and passionately develop the team. Build strong teams and create programs/plans to continuously improve all metrics across departments
• Support the non-linear growth of the company by developing and enabling the success of each member of the leadership team. Adapt resource plans to address growth in volume and changing assortment objectives
• Engage all levels of the organization to remove waste from operations processes employing Lean/Six Sigma/ 6S practices. Benchmark best-in-class practices to create/drive a culture of continuous improvement and manage strategic initiatives to drive the change toward the future operating model at the speed of the customer while empowering associates to propose and implement solutions to decrease costs and improve efficiency
• Provide oversight to strategic labor planning and forecasting across the network ensuring alignment to variable cost plans/ demand
• Develop and administer Standard Operating Practices, Description of Operations, Training Protocols
• Develop and manage effective partnerships throughout all levels of the organization to understand weekly and daily targets and establish and execute clear plans and roadmaps to consistently meet target goals
• Be able to lead teams through complex problems by breaking down problems into clear and actionable items
• Be self-sufficient from a data/ analytics standpoint and build the team’s capability to identify underlying patterns/ operational bottlenecks with data
• Coordinate with senior Supply Chain leaders to develop transformation and conversion strategies, support business cases, and write/ own narratives for activating the future operating model
• Ability to handle multiple competing priorities in a fast-paced environment. Ensure all individual project requirements stitch together in a way that drives expected outcomes
• Drive cross-functional alignment, prioritization, and coordination of key program priorities and deliverables across process teams, product teams, engineering, operations.

Qualifications:

• Bachelor’s or Master’s degree in Engineering or other STEM subjects.
• 10+ years of experience in a multi-site retail distribution/ manufacturing operation, with direct network level P&L responsibility and that is in line with the scope of this role
• Proven track record of exceptional leadership and employee development, with experience leading at least 300+ people
• Experience developing and managing budgets, managing P&L ($500M+), forecasting staffing needs, analyzing financial/operational data and translate data into actionable information to drive results
• Knowledge of DOT regulations, Labor Relations, Budgeting and Cost control, OSHA, HAACP
• Experience in negotiating terms of collective bargaining agreements
• Experience with Lean/ Six Sigma/ 6S quality systems
• Forward-thinker with sharp analytic skills and the ability to articulate point of view, develop systems/plans, and improve processes across the organization
• Have a positive, “can-do” attitude and excellent interpersonal skills with a strong passion for analyzing and solving hard problems with data
• Ability to communicate complex concepts in a simple manner

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Remote Position – cannot be performed in Colorado