Senior Director, Business Transformation - Field Engineering

 : At UL, we know why we come to work.: Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!
As our global footprint continues to grow, we are looking for a Senior Director, Business Transformation - Field Engineering. This position increases Field Engineering value by activating the UL Transformation strategy for Field Engineering, execute digitization of Field Engineering and transform how Field Engineering delivers existing business solutions. This role also owns change management and adoption within the business, and collaborating across the enterprise, while fostering a winning culture.What youâll learn & achieve::

• Execute Field Engineering Transformation Strategy and own the Change Management plan execution
• Develop and lead strategy, roadmap, and implementation plan for continuous improvement of tools and processes within field, involving high levels of business stakeholder engagement to streamline related business processes and reduce complexity
• Collaborate with Customer Operating Unit (COU) leaders and functions to understand business opportunities, prioritize demand, and identify/implement supporting application capability
• Champion and lead the development digitalized business solutions that positively impact customer value and UL’s differentiation for Field based services. This includes working closely with the One UL Digital team on new SaaS opportunities
• In close collaboration with Process Excellence and Customer Transformation teams develop field engineering application platforms and support, optimizing outcomes through project oversight, strategic spend management, and leadership of day-to-day application support
• Own the execution of the “Know Your Customer” data gathering plan that will be the basis for driving a deeper understanding of our global customer base
• Own the development and management of critical business operations tools and other technology enabled business processes
• Establish and maintain governance processes to prioritize requests in the demand funnel and discretionary spend
• Champion an engaged, inclusive and attractive work environment for UL employees with a winning culture
• Responsible for Continuous Improvement financial targets for Field Engineering
• Manage financial forecasting and budget
• Understand key challenges and processes within Field Engineering
• Lead the day-to-day operations to execute, achieve key performance indicators while maintaining alignment on the company’s longer-term strategic goals
• Provide support and direction for specific challenges that have major impact on the business
• Provide continuous improvement metrics to field leadership
• Collaborate with I&T and functions to drive an aligned execution plan.
• Ensure the right talent is in place to support the needs of the business
• Attend Leadership Meetings
• Incorporate Field Engineering LT feedback on strategy and actions
• Build personal relationships and establish credibility with internal stakeholders
• Interact with key customers and other stakeholders across the globe
• Attend industry events and network with customers and key stakeholders
• Engage in “deep dives” with big and complex customers

What makes you a great fit::

• At least 5 years experience in a senior leadership position in IT, Software Development or Business Transformation
• In-depth knowledge of Enterprise Platforms
• Experience in having developed and deployed SaaS solutions
• Experience with complex system architecture, products, and services
• Track record of building strong people/teams
• Global experience (culture, market, business practices, etc.)
• Experience leading significant organizational changes
• Business and financial acumen
• Information Technology skillset
• Strategic and analytic skills that enable informed, data-driven business decisions and judgement
• Technological savvy – impact of technology on UL, product/service, and customers
• Ability to drive growth through various business models including software/digital
• Ability to execute (e.g., going beyond the talk to making something happen)
• Highly technical visionary, strategic thinker who leads the change in the market
• Proven track record and experience with System implementations, including hands-on leadership
• Experienced with simultaneously managing large capital projects and day-to-day operations
• Human and engaging, building a culture of trust, inspiration, drive and growth
• Skilled at identifying both disruptive and sustaining innovations
• Able to partner and lead partnership across global, matrixed, and cross-functional divisions/teams
• Able to evaluate risk effectively and move forward quickly
• Leads by example
• Able to engage employees across all levels and backgrounds
• Able to adapt and serve as change agent

What youâll experience working at UL::

• Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
• People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.

• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
• Grow & Achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
• Total Rewards: Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Learn More:: Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.
Curious? To learn more about us and the work we do, visit UL.com.