Senior Data Center Manager

Role description:

Instinet operates data centers in Secaucus and Somerset, NJ and six colocation sites in US and Canada near financial exchanges. Instinet's corporate headquarter is in New York and has seven regional offices in North America. The data center support team provides support to internal technology teams and clients co-located with Instinet.

The Data Center Operations Supervisor manages the data center support team, performing hardware installation and troubleshooting existing hardware. The supervisor is the escalation point of contact for internal teams on data center related issues and provides reports on projects in weekly meetings using Jira ticketing tools. The supervisor manages relationships with colocation vendors, review invoices, and be aware contractual obligations.

The supervisor creates and uses documentation in Confluence to establish common operational practices globally. The supervisor will champion the use of Jira Service Desk throughout the team through ticketing for incidents, workflow ticketing, generating reports to measure team efficiencies. Additionally, the team will use Jira Software Projects to manage and coordinate project work and deployments.

Data Center Operations Supervisor Role Requirements:

• Vendor and building management skills especially HVAC, electrical and structured cabling
• Familiar with network equipment installation and hardware builds installing Windows and Linux systems through imaging.
• Experience with installing FPGA cards into servers is an advantage
• Maintain good clear inventory records, rack elevations, and power consumption
• Track work assignments and quality control in the team through Jira ticketing system.
• Generate reports for management demonstrating team efficiencies and metrics using Jira
• Manage remote hands for offices we do not staff directly again using Jira to track hours.
• Regularly audit on access to corporate offices, data centers and co-location sites.
• Adhere to and monitor the team's compliance to global operational practices, procedures and firm policies
• Manage staffing schedules to maximize coverage and resource availability to meet departmental requirements.
• Respond to user escalations in a timely manner providing excellent customer service
• Routine travel to colocation sites and occasion travel to remote office in the US or Canada.
• Flexible hours and some overtime are expected to meet project requirements or team shift coverage.

Instinet is an Equal Opportunity Employer