Senior Client Manager, P&C, Construction

Responsible to provide external support to clients for an assigned book of business with our Construction team, giving internal direction to the client management support team; collaborates with internal resources as needed to ensure the client's needs are satisfied with responsibility for retaining existing business.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as the key service client contact to identify, design, communicate and implement cost effective Property & Casualty solutions to cover risk appropriately; includes pre-qualifying, reviewing, identifying and procuring coverage needs.
• Collaborates with Sales / Business Development and Client Executive teams to support the achievement of defined new business, retention and growth goals.
• Maintains a book of business by practice based on complexity and the servicing of client needs.
• Ensures that all client service needs are delivered in a timely and professional manner including contract reviews, exposure and coverage questions, proposals, binding communications, certificate template creation and approval, etc.
• Works closely and supports agency relationships with appropriate client contacts at all levels.
• Directs the onboarding of new clients by collaborating with the Sales / Business Development staff to obtain thorough and accurate information required for the established agency compliance standards.

INDUSTRY KNOWLEDGE
At least 5 to 10 or more years of Property & Casualty Insurance industry knowledge is required.
EDUCATION AND PREVIOUS EXPERIENCE
Bachelor degree in Business Administration or Risk Management from a four-year college or university and five to ten years or more of related experience or the equivalent combination of education and experience.
Prior Experience Specifically Required

• Prior Property & Casualty support experience is required
• Prior Property & Casualty client management experience is required
• Demonstrated prior ability to perform duties in a more efficient and productive manner to deliver a superior work product and services.

CERTIFICATES, LICENSES, REGISTRATIONS, PROFESSIONAL DESIGNATIONS

• Property & Casualty License Required
• CIC, CPCU, or similar P&C accreditation preferred

COMPUTER SKILLS
Intermediate personal computer skills, including electronic mail, scheduling, word processing, spreadsheet, presentation, graphics, routine database activity.
PERSONAL CHARACTERISTICS
The specific personal traits required to accomplish the essential duties of this job successfully include:

• Energetic and desire to learn new skills
• Exceptional organizational skills with ability to transition quickly from one project to another
• Ability to problem solve, think logically and work independently
• Ability to consistently demonstrate a positive attitude and lead by example
• Works well under pressure and meets established deadlines
• Exceptional written and verbal communication
• Strong interpersonal skills with a collaborative approach
• Ability to think strategically and formulate an action plan based on a given set of facts
• Confident and self-motivated, with the ability to innovate and think creatively

Job Type: Full-time