Senior Client Manager- Government Programs (Medicare/Medicaid)

Senior Client Manager- Government Programs (Medicare/Medicaid)
Albany, NY, USA Baltimore, MD, USA Philadelphia, PA, USA Virtual Req #1512

Monday, December 28, 2020
Senior Client Manager- Government Programs (Medicare/Medicaid)

Versant Health bringing you Davis Vision and Superior Vision is a leading provider of vision and eye health solutions. We offer a full spectrum of services in the vision care marketplace. Our mission is very real to our members: we help them enjoy the wonders of sight through healthy eyes and vision. What you do as a Versant Health Associate matters. 33 million Americans count on us to provide access to annual eye exams and corrective eyewear. We are here to change the face of vision care, and together we will make this happen.

Great Environment
We are dedicated to you -we provide a professional work environment, competitive benefits, equal opportunities and potential to grow with us. We guide you to what’s right for you - as leaders in the industry, we guide and coach Associates to give them opportunities to reach their full professional potential. We think ahead for you - you’ll enjoy a variety of benefits for those times when you need extra support.

Scope and Purpose of Position
Develop strong external and internal relationships to achieve client satisfaction, revenue objectives for existing customers in an assigned segmentation and geography of Business. Manage, retain and grow assigned book of business, including large high profile and complex clients, to achieve individual and corporate goals. Internal liaison to implementation and operations areas for clients. Coordinate introduction/orientation/implementation meetings with internal business partners when applicable for new/existing groups.

Essential Functions

• Provide strategic leadership and solution based support to expand and maintain business relationships with existing large and complex accounts
• Demonstrate individual ownership and accountability in development of client and broker relationships
• Communicate effectively, consistently and frequently with assigned client base. Continuously working to improve customer loyalty
• Ongoing liaison/consultant through meetings, plan reviews, care calling, etc. in accordance with Client Service guidelines to ensure client loyalty, retention and satisfaction
• Ability to effectively manage high profile and complex clients in a book of business encompassing $15,000,000 to $40,000,000 in annual revenue
• Meet all assigned revenue, client retention and profitability goals
• Notify Team leader of potential growth opportunities as well as escalated client concerns, continued negative feedback or red flags within assigned book of business.
• Present renewals and recommendations and coordinate implementations for renewals, benefit changes and unit adds with Implementation and Contracting teams
• Coordinate implementations for new sales with Sales Team as overall project manager through completion of implementation
• Determine growth opportunities and benefit design, coordinate proposal and finalize sale, as well as, group communication needs (summary plan descriptions, provider lists, etc.) and benefit fair needs and expectations
• Review and assure that client receives all requested reports, satisfaction results and performance guarantees within the timeframe requested
• Inform senior management of market trends that affect the management of assigned book of business

Education & Experience

• Ten (10) plus years of experience in health care strategic planning, sales and marketing, consulting, business development or other areas requiring leadership skills
• Preferred Bachelor's degree in related field or equivalent combination of experience and education
• Three (3) plus years of related experience including ACA knowledge and experience
• Knowledge and experience in the insurance, health, or vision care industry
• Prior Account Management or Customer Service experience
• Computer knowledge/skills needed
• Travel domestically; valid driver’s license required

Competencies

• Business acumen
• Communication
• Critical evaluation/thinking
• Ethical practice
• Relationship management
• Accuracy
• Time Management
• Prioritization/organization
• Proficiency in MS Office

*We provide equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, religious beliefs, sex, gender identity, sexual orientation, age, marital status, national origin, ancestry, physical or mental disability or history of disability, genetic information, status as a protected veteran or disabled veteran, or any other status protected by Federal, state or local law.
*

If you are prohibited from working on a government contract, this may disqualify you from consideration for this position

Other details

• Job Family

Individual Contributor

• Pay Type

Salary

Job Type: Full-time