Senior Associate Executive Director, Experience

Reporting to the VP, Alumni Relations & Executive Director, OSUAA, the Sr Associate Executive Director, Experience plays a pivotal leadership role in developing and delivering a holistic array of meaningful. and measurable engagement opportunities for alumni and friends. The Sr. Associate Executive Director, Experience, is one of two Sr. Associate Executive Directors and will serve as a member of the Association’s leadership team and as a member of the Foundation’s Leadership Team.

Work Location

The work location for this position is the CH2M Hill Alumni Center in Corvallis or Portland Foundation Office. Initially and through the duration of the current pandemic, all positions are remotely located.

Key Partners

This position requires close collaboration with:

• OSUF/AA advancement leaders
• Key campus leaders involved in student success and advancement
• Marketing and communication leaders across university

Measures of Success

• Effectively manage the program teams, and ensure they have annual plans and meet their measurable goals
• Launch and manage the community management and community ambassadors' program
• Expand the engagement capabilities of the program teams through enhanced service design and delivery and integrate with new focus on digital engagement and community management
• Scale programs to successfully deliver meaningful and measurable return on engagement (ROE) outcomes

Major Duties

Organize programs and activities in accordance with the mission and goals of the Foundation and the OSUAA.

Manage to long term strategic priorities and goals, consistent with the vision of a realigned alumni and friends experience unit, and supportive of OSU’s defined aspirational engagement outcomes.

Develop a budget and operating plan for experience, which integrates service design, delivery, digital engagement and community management.

Supervise, lead and develop staff, provide regular performance feedback and coaching, develop annual plans with measurable outcomes, conduct performance reviews, develop annual budget.

Oversee the design and delivery of an aspirational (pristine, fun, inspirational, outcome-based) user experience, for in-person, which will always include an option for digital participation, and digital only settings.

Reposition and manage staff workflows of service design and delivery in order to unify the comprehensive alumni experience and enhance focus on priority outcomes.

Create and manage the full facilitation of a new digital alumni engagement function, comprised of online community management, social listening, and social ambassadors to seamlessly inform and amplify service design, service delivery functions and ensure goals are met in areas including customer satisfaction, safety, quality and team member performance.

Scale programs to successfully deliver meaningful and measurable return on engagement (ROE) outcomes.

Effectively interact and report with internal and external stakeholders, including campus and community partners, volunteers and donors, executives, colleagues and staff regarding project strategies, updates, and implementation.

Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort to drive high standards with a kind and collaborative style.

Actively promote and ensure inclusive and diverse programming.

Focus on research and evaluation, with an emphasis on digital engagement trends and measurable results.

Represent the organization professionally and enthusiastically and expands the reach of the organization across the OSU network.

Analyze program risks and develops and implements appropriate remedies.

Perform other duties assigned.

Required Knowledge, Skills and Abilities

Comprehensive knowledge or understanding of:

• Self-sufficient in technology, research, and project management
• Market-driven service delivery
• Detailed understanding of the design and implementation of outcome-based events, interactive activities, and volunteer opportunities
• Exceptional people and process management
• Internal and external team building
• Understanding of engagement methodology, or commensurate expertise
• Customer service mindset and focus
• Dedication to mission-critical work
• Working understanding of higher education and non-profit management
• Effective in scaling program reach and impact
• Strong written and verbal communications

Proven skill in:

• Leading organizational change
• Integrated digital and in-person programs (events, volunteers, etc.)
• Proven strategic development in digital and social channel engagement
• Demonstrated senior-level experience in developing and directing stakeholder engagement
• Leadership in developing and delivering positive user experience
• Volunteer and participant relationship management and scaling, or commensurate expertise
• Effective engagement of diverse communities
• Tracking, reporting, and aligning outcomes with strategy

Demonstrated ability to:

• Handle interpersonal relationships maturely, thoughtfully, and empathetically, including the ability to work with individuals from diverse backgrounds
• Operate with a high degree of independence, decision-making capabilities, judgment, consistency, and discretion
• Understand fiscal policies to include the management to of the functional area’s budget
• Think, problem solve and work from an enterprise perspective
• Work effectively across a wide range of stakeholders with strong ideas and opinions
• Be an enthusiastic advocate for OSU
• Strategically plan and implement engagement programming
• Effectively work with, manage, and protect confidential information
• Communicate clearly and concisely, both orally and in writing
• Occasionally drive an automobile for work related activities
• Travel to events and program on evenings and weekends and overnight

PHYSICAL WORK REQUIREMENTS include the ability to stand, sit, talk, hear and use hands and fingers using technical devices; use close vision to do pc work; work effectively with moderate office noise; maintain regular, predictable office attendance and / work remotely, as permitted; occasionally work on weekends, after business operating hours and under strict deadlines; engage in regular and ongoing contact with others (face-to-face, by telephone, online video conference call or otherwise); travel by various modes of transportation occasionally requiring overnight and/or weekend stays.

Minimum Requirements

Bachelor’s degree and eight years of experience leading the development and implementation of an engagement program focused on community building through digital strategies. Experience and educational equivalencies considered.

OSU Foundation and Alumni Association Core Values

We strive to be one of the best places to work in the country. We know that our success depends in large part on the people who carry out our mission. It’s what we do –and how we do it - that makes the difference. Our core values reflect our approach to work and to each other, and we are committed to conduct consistent with these values.

collaborative · responsible · respectful · inclusive · innovative