Senior Application Support Engineer

About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Job Description:

• Senior Application Support Engineer desired to work with a highly energetic and dynamic team supporting medium to large transaction processing systems for Conduent Services customers. This position requires a detail oriented individual who will be responsible for providing software support for all customer-escalated issues, with ongoing research, debugging and subsequent release and deployment of product updates.
• While moderate-to-extensive knowledge of each is required, we are also looking for individuals who excel in one or more of the following five categories:
  • Linux (command line) – Able to use advanced Linux commands for troubleshooting, OS configurations and software deployments.
  • Network Troubleshooting – Strong knowledge of networking concepts. Ability to investigate and research network issues using standard Linux networking tools.
  • SQL/DBMS – Understands and is able to write advanced queries to a database for troubleshooting.
  • Programming/Scripting – Understands fundamental programming/scripting concepts, and is capable of creating programs and scripts to solve complex problems (typically in Perl, Bash, Javascript).
  • File Transfer Tools – Strong knowledge in any of the File Movement tools (e.g. Linoma/GoAnywhere, Connect Direct, etc.) / File Transfer Protocols
    

• Responsibilities:
  • Responsible for resolving problems and incidents as they occur, work with Level 1 and 3 support personnel to ensure proper steps are taken to resolve those problems and incidents, document new processes and procedures for use by other analysts working on similar applications.
  • Will have to provide periodic OnCall 24x7 support (~once out of every 2 months you are on-call off-hours and weekends).
  • Must have the ability to work in a multi-system and multi-platform environment.
  • Responsible for coordination with operations center staff to ensure monitoring of production systems.
  • Responsible in deploying application upgrades in a Linux environment.
  • Responsible for reading and writing Bash and Perl scripts for automated research and file movement.
  • Responsible for tracing errors in Java using source and stack trace data and debug Bash and Perl scripts.
  • Responsible for following procedures for processing of batch files, troubleshooting and reporting errors.
  • Responsible for documentation of processes and procedures relating to deployments, troubleshooting and environment maintenance for our applications.
• Experience Required:
  • Excellent working knowledge of Linux and network technologies.
  • Moderate skills on TCP/IP, FTP/SFTP, networking concepts and understanding of firewalls and proxies required
  • Knowledge of advanced Unix/Linux/Windows commands.
  • Knowledge of Apache, Tomcat and Glassfish preferred.
  • Experience writing SQL for relational databases (Oracle, Sybase, MS SQL Server, etc.)
  • Prior experience in a Level 2 or Technical Helpdesk role preferred.
  • Prior experience in a PCI environment or the Payment Industry preferred.
  • Ability to utilize computer operating systems utilities.
  • Strong communication, customer service, organizational skills, and strong troubleshooting skills are a must.
  • Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired.
  • ITIL Service Mangement knowledge desirable
  • Experience supporting and/or migrating applications to a cloud environment (Azure / AWS) is a plus.
• Education:
  • Bachelor’s degree in a related technical field or equivalent work experience. Each year of relative work experience may be substituted for a year of college education, up to two years.

Closing: Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
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