Self Pay Representative

Overview: We are seeking a highly professional and organized Self-Pay Representative with outstanding customer service and communication skills. The Self-Pay Representative is responsible for collection and resolution of outstanding Self Pay Accounts Receivable balances for services rendered to patients.Responsibilities:

• Meet daily call center target of 70 calls per day with an abandonment rate of less than 7%
• Reduce outstanding Self Pay Accounts Receivable balances through focused daily efforts to increase cash collections and reduce bad debt
• Make daily calls to patients/financial responsible parties to follow-up on unpaid Self Pay invoices
• Obtain updated demographic and/or insurance information and verify new insurance coverage on insurance websites prior to rebilling charges
• Accurately and clearly document all interactions with patient, responsible party, or insurance representative on the patient account in the billing system
• Meet or exceed daily collection call production goals
• Process return mail in a timely manner following return mail guidelines
• Must have working knowledge of insurance billing and medical terminology in order to assist the patient in understanding their bill and appropriately answer any questions
• Assists with various other duties and/or projects as needed

Qualifications:EDUCATION

• High School Diploma or GED required

KNOWLEDGE, SKILLS, & ABILITIES

• 1-3 years in a medical or physician office setting preferred
• Call Center experience preferred
• Experience in healthcare billing, collections or eligibility/insurance verification preferred

Certifications & Licenses: NA
Technology Applications: Computer savvy with ability to navigate between multiple systems simultaneously. Proficient in Microsoft Office Applications.
PHYSICAL AND MENTAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or fell objects, tools, or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift, push, pull and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:Works in well-lit, ventilated and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts. Noise level in the work environment is typical for an office and/or medical clinic environment.