Security Test And Turn Up Manager

At Interface, it’s the human equation that drives us.

Interface Security Systems is a leading managed services provider delivering managed network, asset protection, and business intelligence solutions to distributed enterprises. We streamline operations, improve security, reduce IT costs, and enhance the customer experience, maximizing ROI for the nation’s most successful brands.

At Interface, we are passionate about connecting and protecting what matters most to businesses . their people, their assets and their brand. We thrive on empowering distributed enterprises with solutions that help simplify complex challenges. We deliver nothing less than complete customer satisfaction through innovative and adaptive technology, customized services and relentless customer support. What enables us to be truly exceptional are our people and a culture where teamwork, respect and an innovative spirit thrive.

So, come and join our winning team and maximize your potential and achieve your professional development goals.

Security Test and Turn Up Manager Role

Assure security installations are installed, tested and onboarded into our monitoring centers per Interface defined specifications.

Reports to: Director of Deployment

PERIPHERAL DUTIES:

• Manage and support a team of SecurityTest and Turn up agents
• Train TTU agents on necessary skills required to successfully perform their job duties
• Provide feedback to Sales Engineering, Product and PMO teams so they can resolve issues through design modifications, manufacturer support, or other necessary means
• Anticipate future needs of team due to new products or services being implemented
• Document processes and knowledge base so readily available for new and existing agents

DESIRED MINIMUM QUALIFICATIONS:

Education and Experience:

• High school diploma or equivalent.
• Minimum 3 years supporting Intrusion, CCTV, and Audio systems.
• Strong written and verbal communication skills, especially with Technical personnel
• Ability to read and understand technical documentation
• Ability to quickly learn new software applications required to support Interface installed systems
• Strong ability to analyze and drive problems to resolution
• Strong sense of urgency
• Proficient with MS Office products and Smartsheet
• Previous experience in field supporting security systems a plus

NECESSARY SKILLS, AND ABILITIES:

• Strong verbal and written communication skills to clearly communicate with Field Engineers, Internal and External support teams, and broadband carriers.
• Ability to be patient while assisting and educating Field Engineers in live troubleshooting situations.

TOOLS AND EQUIPMENT:

• Company provided computer, including Microsoft Office products, database and spreadsheet programs; calculator, telephone, copy and fax machine.

Working Conditions

Office setting or work from home. Sitting or standing with computer keyboard, multiple monitors, and desk phone. Company dress case is business casual.

Travel as required <5%

Position type and expected hours of work

This position is manager level and it is expected that work is performed during normal business hours 8am – 5pm Monday – Friday. This position does require individual be available after hours and on weekends as needed. Break periods and lunch period are provided. This position may be required to perform work duties in addition to the above work hours, depending on workload and deadlines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Interface offers a competitive compensation package based on education and experience plus excellent benefits that include medical, dental, vision, 401(k), paid time off, the opportunity for growth and much more. Please submit a resume, cover letter, and compensation requirements.

Interface Security Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.

Interface Security Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Security Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.

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