Security Supervisor

JOB SUMMARY:

Responsible for the security and support facilities during assigned shift. Responsible for security policies and procedures as it applies to the Accounting and Internal Controls procedures and the Indiana Gaming Commission rules.

KEY JOB FUNCTIONS :

• Report to work fit and ready to work on time daily as scheduled. Checks schedule daily to learn of any changes necessary to accommodate unplanned business conditions.
• Communicates with coordinator, supervisor or department head regarding any and all needs affecting work performance, completion of duties, attendance and guest service.
• As directed, properly uses time keeping equipment and systems to record all time worked. Adheres to posted schedule and as adjusted by the manager, relating to work hours, breaks, duty schedule or station/duty assignments.
• Read, understand and practice all policies and procedures as outlined in the Team Member Handbook. Asks for assistance if unable to read or understand any items contained in the handbook. Takes appropriate action to report any policy violations or problems as outline the handbook, either to the supervisor/manager or the Human Resources Department.
• Make suggestions to appropriate supervisor/manager regarding any suggestions for improving guest service, department or job efficiency.
• Reports to Manager any items requiring maintenance or repair. Pays particular attention to safety related matters and reports such items immediately. If dangerous, take precautions to prevent injury until help arrives to respond to the situation. (Example: An open, raised carpet seam in a busy walkway in which someone might catch his/her foot and fall)
• Reports to manager, supervisor and Security Officer any incidents involving illness or injury to self or others, and any accidents or onset of illness incidents witnessed involving guests or other team members.
• Responsible to maintain confidentiality of all matter regarding guest, team members and the business operations. Required cooperating with Company officials during an investigation.
• Follows proper procedures for lost and found of personal items, found money or gaming tokens. (Contact Security Officer)
• Any and all related job duties as requested, even if not part of the regular job description, particularly if it affects safety of any individual and/or guest service.
• Responsible and accountable for the Security Officers, Emergency Medical Technicians.
• Safeguard company assets, including crewmembers and guests.
• Enforce Caesars Indiana policies and procedures, including rules that apply to the Internal Controls and Indiana Gaming Commission rules and regulations.
• Assist with the training of new security officers.
• Review all Patron Accident Reports and Security Incident Reports prior to submission to upper management.
• Escort chips, tokens, and cash.
• Administer minor first aid when required.
• Maintain patron relations.
• Evaluate Lead Security Officers, Emergency Medical Technicians and Security Officers.
• Maintain a CPR certification card.
• Authority over the Security Lead Officers, Emergency Medical Technicians, and Security Officers.
• Authorized to address any individual not wearing an IGC Occupational License found in non-public areas.
• Authorized to address any individual found in areas not authorized, other than Indiana Gaming Commission Members or Agents.
• Responsible for processing and securing all lost and found articles.
• Other duties as assigned.

EDUCATION and/or EXPERIENCE:

Prior security experience is desired but not mandatory.

QUALIFICATIONS:

• Must pass an Indiana Gaming Commission background investigation.
• First aid and/or CPR certified are desired but not mandatory.
• Must be 21 years of age.

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

WORK ENVIRONMENT :

• Must be able to work independently.
• Must be able to sit and/or stand for long periods of time (minimum of four hours).
• Demonstrates a sense of urgency while performing tasks and meeting deadlines.
• Must be able to maneuver throughout all areas of the casino; from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift, carry and/or push a minimum of 50 lbs.
• Must be able to stoop, kneel, bend, twist, turn, push, pull, grasp objects and the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing secondhand smoke, dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).