Security Staff

TITLE: SECURITY

REPORTS TO: SECURITY MANAGER, PROPERTY MANAGER, MOD

FLSA CLASS: Hourly Non-Exempt

The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Description of the Position:

Duties include but are not limited to; Security Staff monitor the overall safety and security the Spanish Ballroom during events and for the entire property, to include the hotel. In addition to regular Security duties this position will also be required to perform guest services including but not limited to, alcohol monitoring for the property and help with the food and beverage departments doing dishes, delivering dishes, and ice to each bar as needed. This position will also help maintain the cleanliness of the property, perform light maintenance work and help with catered events in a customer service capacity as needed. Besides the night auditor, Security Staff are the only employees on property during late night hours. Each Security Staff member is responsible for maintaining and responding to any safety issue that arises, be available to answer questions, and assist customers in whatever way necessary. Being a Security staff member can be hard physical work and requires the ability to effectively multi-task in a fast paced and deadline oriented environment. Security Staff must also have the ability to work well independently and as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamin employees will also be expected to keep current on all company events, history, and products. Other duties as assigned by the Manager on duty.

Requirements of the Job:

• Obtain City of Tacoma Security Personnel License
  
• Obtain and maintain current MAST certification and food handlers card
  
• Previous customer service or related experience preferred but not required
  
• Excellent conflict resolution and diplomacy skills
  
• Excellent customer service and communication skills
  
• Flexible schedule including days, evening/late night hours, weekends, holidays and other special events at McMenamins Elks Temple as necessary

Essential Functions of the Job:

• Provide excellent security and customer service for the property
  
• Communicate clearly with employees and customers
  
• Alcohol monitoring and crowd control and respond quickly and decisively in stressful situations
  
• Comply with Washington state laws and regulations regarding the serving of alcohol
  
• Ability to remain calm and focused in a high volume, deadline oriented work environment
  
• Work for long periods on feet including frequent walking, stair climbing and working outdoors in varied weather conditions as necessary
  
• Perform repetitive movement such as pushing, pulling, bending, some twisting and stooping
  
• Maintain a positive attitude as well as be positive, polite, and cooperative with co-workers, managers, and customers and interact well with employees and customers
  
• Ability to climb stairs
  
• Safely lift and carry heavy objects with a hand truck or the help of another person if necessary

Most importantly, this job requires a positive attitude and a commitment to excellent customer service.

Each employee is expected to come to work ready to have fun and be a positive force.

YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION