Security Operations Manager

• 3+ years of working in a security, IT, or emergency operations center
• 2+ years in a people manager role
• Experience providing subject matter expertise on policy to associates and management across diverse sites
• Experience using multiple software applications simultaneously (software multi-tasking)
• Knowledge of Workplace Incident Management (workplace violence), Emergency Response, Crisis Management, Resilience methodologies, and Business Continuity practices
• Proficiency in MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.
• Project management experience

The mission of Amazon Global Security Operations is to mitigate security and operational risks to our associates, physical assets, and brand. Amazon is looking for a detail-oriented Security Operations Manager (SOM) at Amazon’s Global Security Operation Center (GSOC) in Goodyear, AZ.

The Security Operations Manager (SOM) supports the site manager and team, taking managerial ownership of their shift and be responsible for ensuring performance service level agreements (SLAs) are met, that responses are appropriate according to policies and procedures, and for developing and motivating a high performing team. The SOM must also deal effectively with ambiguity and make response related decisions sometimes with incomplete information in the interests of Amazon.

The successful candidate must have a proven record of effective leadership capabilities and demonstrate good judgment while under pressure. They will also be able to operate autonomously, use discretion when dealing with sensitive and critical information, and apply sound business principles and data analysis to identify problems and initiate actions to address them.
This position will require shift work, including frequent night and weekend shifts

• Diploma, associate or college degree/courses in related field (Intelligence, International Relations/Law, IT, Criminal Justice, Political Science, Crisis Management, etc.)
• Military/intelligence/law enforcement/geopolitical risk analysis experience
• Experience managing in a security operations center type environment
• Proven ability to accurately take decisive action based on available information in a timely manner
• Willingness to be active in the training, coaching, and development of their team
• Strong time management and multitasking skills as well as attention to detail
• Experience with Lenel or other access control systems
• Project Management experience/certification
• Possession of any of the following certifications (or equivalent): Certified Protection
• Professional (CPP), Physical Security Professional (PSP), Certified Business Continuity
• Professional (CBCP), Project Management Professional (PMP), Member of Business Continuity
• Institute (MBCI), or Certified Emergency Manager (CEM), etc.
• Track record of creative problem solving, and the desire to create and build new processes

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.