Security Agent

In accordance with post orders and site access control policies, the Security Agent greets and processes all incoming employees, visitors, and vendors into the client lobby. The Agent will provide concierge services and must be familiar with all aspects of the local community including geography, directions, and amenities in order to answer questions, resolve concerns, and provide alternative recommendations. The position is required to respond to medical emergencies, bomb threats, biological/chemical threats, workplace violence, fires, building evacuations, electrical power failures, and all other emergencies.

Essential Functions:

• Represent Pinkerton core values of integrity, vigilance, and excellence.

• Control access to the client lobby through the admittance process;
  • Screen visitors, vendors, and client employees in an efficient manner in order to expedite their admittance to the site or facility.
  • Ensure every interaction (including first time visitors and returning long-term client employees) receive exceptional customer service through warm greetings, suitable recommendations, and improvised solutions, if needed.
  • Enforce safety and security policies/procedures.

• Respond to incidents of fire, medical emergency, bomb threat, activated alarms, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, suspicious activity, and other incidents or conditions.

• Deescalate tense situations through appropriate security measures and communication channels measures.

• Review CCTV footage, complete patrols, and review threat intelligence.

• Maintain logs, prepare incident reports, and communicate accordingly to client management, life and safety personnel and/or public safety authorities, as required.

• All other duties, as assigned.

Education, Experience, and Certifications:

Associate degree preferred with two or more years of concierge-level security services experience. Current New Mexico Level 3 personal protection officer license, and CCW is required.

Competencies:

• Concierge-level security services experience.
• Excellent communication skills (interpersonal, written, radio, cellphone, email, text, etc.).
• Professional demeanor and appearance.
• Experience with and working knowledge of access control systems, CCTV, alarm monitoring, etc.
• Successful problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Able to manage and defuse difficult, stressful, and/or confrontational situations through effective communication skills.
• Able to multi-task and effectively manage competing priorities.
• Serve as a positive team member.
• Advanced observation skills; able to use sound judgment and make appropriate decisions.
• Knowledgeable of local community; geography, amenities, and services.
• Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Exposure to sensitive and confidential information.
• Regular computer usage.
• Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
• Occasional reaching and lifting of small objects and operating office equipment.
• Ability to adjust focus between close and distance vision.
• Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Rapid and effective decision-making during unusual or emergency situations.
• Work in environments and under conditions that require carrying authorized weapons and ammunition, the use of protective gear and devices, and/or awareness of personal safety and safety of others.
• Frequent sitting, standing and/or walkingfor long periods of timeand may involve climbing stairs and walking up inclines and on uneven terrain.
• On occasion,maybe required to perform stressful and physical activity.
• Respond to occasional emergency situations, at any hour,with short notice.
• Travel, as required.(May require elaboration-such as Domestic and/or International)
• Frequent lifting and moving up to10pounds and occasionally up to30 pounds.
• Shift workincluding evenings, weekends, and holidays to ensure the successful completion of work assignments.
• Travel, as required.

Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.