Secretary (Bilingual Preferred) - Turning Point Diversion Program

Turning Point of Central California, Inc.

WE EXIST TO SERVE PEOPLE IN NEED.

Turning Point of Central California, Inc. was founded in 1970. For over 50 years now, we have been transforming lives across the state of California. From Mental Health to Community Corrections, Children’s Services, Housing Programs, Recovery Services, Substance Abuse Disorders & more; we serve people in need. Our desire is to see individuals reach their full potential, and create lasting change that will stand the test of time.

POSITION:

Secretary (Bilingual Preferred)

PROGRAM:

Turning Point Diversion Program

WEBSITE:

https://www.tpocc.org/diversion

The Turning Point Diversion Program is a “whatever it takes” and “meeting the individual where they are” program. The program is Assertive Community Treatment (ACT) and Full Service Partnership (FSP) model program supporting persons served in reaching their own vision of wellness and recovery. Services are delivered as an outpatient mental health program serving individuals diagnosed with a Serious Mental Illness (SMI), and at risk of being hospitalized, homeless, and/or incarcerated. The program focuses on individual strengths and abilities to successfully gain independence and self-sufficiency in the community. Individuals are assisted with community reentry and empowered to achieve a variety of goals. Services are provided to adults residing in Fresno County. Services can be delivered in the clinic, home, and community based-settings in collaboration with the person served. Services may also be delivered via secured virtual and telehealth applications and by telephone. Services are provided Monday through Friday between 8:00am and 5:00pm. Services are available for crisis and after hour emergencies 24 hours a day, 7 days a week.

Turning Point Diversion Program services provide the full spectrum of community services necessary to attain the goals identified in each person’s treatment plan and Individual Services and Support Plan (ISSP). The program treatment team provides a collaborative relationship between the individual and when appropriate their family members or significant others. The program is comprised of a multidisciplinary team with diverse skills, expertise, and knowledge to help address each individual’s unique needs and challenges. Each person served is assigned a mental health clinician and case manager who act as a care team to support the individual. Other members of the treatment team include licensed vocational nurses, peer support specialist, education and employment specialist, substance use disorder specialist, criminal justice specialist, and a psychiatrist.

LOCATION:

3636 N. First Street, Suites 112 & 124, Fresno, CA 93726

HIRING MANAGER:

Kathi De La Rosa, Program Director

PHONE:

(559) 476-2177

BASE PAY:

Monolingual: Class 98 ($15.07-$19.83/hour)

Bilingual: Class 103 ($15.84-$20.84/hour)

STATUS:

Full-Time, Hourly, Non-Exempt

ACCEPTING APPLICATIONS:

Until Filled

AVAILABLE:

Immediately

We are a diverse, inclusive and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (40+), disability status, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, protected military or veteran status, or any other characteristic protected by law.

JOB SUMMARY

The Secretary reports to the Assistant Program Director and Program Director and is responsible for general secretarial, office, and bookkeeping duties.

ESSENTIAL JOB RESPONSIBILITIES

• General secretarial and front desk receptionist duties including: Answering the telephone, greeting clients/guests, notifying staff when clients arrive for scheduled appointments, typing correspondence, maintaining files and case entries, preparing forms to be sent to the administrative office, and performing general office duties.
• Responsible for updating, editing, and adding accurate information to electronic medical records as needed.
• Attends bi-weekly Program meeting and morning staff meetings.
• Provide the Assistant Program Director with timely reports on any unusual occurrences that might impact the overall program operation or the health and safety of clients or employees.
• Complete the minimum 16 hours training annually per Turning Point training requirements and policy for clerical staff.
• Will drive on company business with regard to appropriate work related tasks and transport clients as needed.
• Think and act quickly and efficiently in emergencies
• Comply with all Turning Point Safety policies and procedures, including but not limited to: workplace safety, reporting work related injuries, Infection Control and preventing potential safety risks for staff, clients and others.
• Punctual and regular attendance is an essential responsibility of each employee at Turning Point. Employees are expected to report to work as scheduled, on time and prepared to start working. Employees also are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours are disruptive and must be avoided.
• Other duties as assigned by the Supervising Personal Service Coordinator, Assistant Program Director, or Program Director. Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

ESSENTIAL JOB REQUIREMENTS

• High school diploma or equivalent.
• Two (2) years of junior college with Business Administration/Secretarial major or completion of secretarial course in accredited business school preferred.
• Previous successful secretarial or office work experience.
• Communicate effectively in written and spoken English and Spanish preferred.
• Ability to perform basic mathematical calculation.
• Work effectively with diverse ethnic, cultural, religious, socioeconomic, and professional groups of people.
• Basic to Intermediate computer skills in Microsoft Word, Excel, Outlook and PowerPoint, Office 365, Teams, Zoom and other communication/meeting platforms.
• Possess a valid driver’s license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws. Agency insurer authorization is required.
• Ability to pass a criminal background check.
• Ability to pass a pre-employment physical, drug screen, general physical, and TB test.
• COVID19 vaccination required prior to employment
• Must maintain good relationships with current, future and past employees, co-workers, vendors, third party administrators, and others with whom the Agency is transacting business and relate to them in a professional manner.

ESSENTIAL JOB REQUIREMENTS FOR BILINGUAL SKILL (PREFERRED)

• Communicate effectively in written and spoken Spanish.
• Required ability to communicate effectively with monolingual Spanish speaking clients and families for all clinical purposes.
• Assist with phone calls for Spanish clients.
• Required to provide language translations for case managers and Physicians on a periodic basis.
• Minimal adequate competency in the Spanish language as evidenced by successful passage of the TPOCC Spanish Competency Test.
• Other translation tasks as required.