SEASONAL CUSTOMER SATISFACTION REPRESENTATIVE

Foreground is hiring 100+ full-time remote employees for the holiday season!

About the role:

The customer satisfaction team is at the heart of what we do. We’re committed to always making sure our customers are happy by troubleshooting questions about our website, helping design products on our site, and assisting them with recently placed orders. We make a difference in people’s lives and we have fun doing it. If this sounds up your alley – we want you! We communicate with our customers via live chat, phone calls, and emails. You will be trained to do all three.

Duties and Responsibilities

Work is required on Black Friday (11/26) and Cyber Monday (11/29)

• 
  Duration: This is a temporary position until 12/31/2021. We have four start dates; 09/20/2021, 10/04/2021, 10/18/2021, and 11/01/2021. On your first day, you will start an online, self-lead, paid training that we expect to last 2 weeks.

• Hours: Our customer service hours will be 10am -10pm Eastern, 7 days per week. You will be scheduled according to our business needs and your availability during this time frame.

• Consistent Attendance - The holiday season is a crucial gift giving time for our customers, and they need our help! You’ll need to provide a schedule you can commit to and show up to all of your scheduled shifts

• Reliable, fast broadband Internet access and a computer

• Ability to master several moderately complex new software systems quickly

• Strong typing, phone, and computer navigation skills

• English fluency: the position requires the candidate to demonstrate good written and verbal communication skills

• Must be friendly

• Must be patient and empathetic

• Must be able to think on your feet

Interview Process

You will receive a response to your application submission via email (please be sure to check your email). If you are a qualified applicant will be advanced to the interview phase; which will be a 30-45 min video interview.

Compensation

• Competitive pay offered (shift differentials possible)
• Overtime may be available
• Colorado Residents: Please contact mlinton@foreground.co to discuss the pay range