Scheduling Specialist

TSAOG Orthopaedics is a large multi-specialty physician group. We have been here since 1947 and we’re not going anywhere.

We take a big part in community outreach with our Light Charity program.

If you are looking for a team that enjoys Laughing, is family orientated, and has the work hard play hard mentality, then this company is for you.

We value Respect, Communication, Accountability, Dependability and Compassion.

A place where you can rely on great teamwork and Integrity.

We are a place that is true to its values. If this is what you are looking for then look no further.

We are looking for a sharp, ambitious, and enthusiastic Scheduler to join us. The successful candidate is someone who is passionate about working in a care team model with personal responsibility for appointment scheduling, verifies if patient is new or a current patient. This Scheduling Specialist will also perform patient call reminders for future dates.

1-2 yrs in a medical setting. Knowledge of medical terminology and health insurance. Knowledge of Athena EMR system is a plus.

What You’ll Do:

• Screen patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database.
• Verify if patient is a current or former patient and reschedule with initial treating physician. Upon request, caller may be routed to initial treating physician team to initiate transfer of care.
• Transfer caller to Billing Department for patients with account balance prior to scheduling future appointments.
• Accurately data enter patient demographic information to include patient name, address, contact information, and insurance information.
• Respond to patient’s questions and needs by editing, canceling and re-scheduling appointments as necessary according to Company protocols.
• Regularly checks Outlook, Athena, NotifyMD and fax for pending messages and follow up on action items within same business day.
• Performs patient reminder calls for future appointment dates and documents accordingly.
• Document call summary in Athena/EMR system.

What You’ll Need:

• Must have a High School Diploma or equivalent.
• 1-2 years progressive work experience in a medical setting. Knowledge of medical terminology and heath insurance. Knowledge of Athena EMR system is a plus.Proficient computer skills. Exceptional customer service skills. Proficient and accurate data entry skills. Proficient with Microsoft programs (Excel, Word, etc.)
• Ability to multi-task, prioritize work and make sound judgements. Ability to remain patient during long periods of telephonic hold times.
• Prolonged sitting. Repetitive motion (data entry), and phone contact.
• Other duties as assigned as necessary and may vary at times, as needed, by your immediate supervisor or as directed by the company.