Scheduling Operations Manager, Enterprise Schedgistration

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Scheduling Operations Manager, Enterprise Schedgistration

The Advanced Electronic Health Records (EHR) Scheduling Operations Manager is responsible for supervision and coordination of Enterprise Schedgistration operational projects and activities. This role will facilitate the assignment and support of all scheduling initiatives at Penn Medicine. This role will collaborate with various stakeholders including practice, divisional, entity, and health system leadership to create workflow standards and optimize the scheduling functions in the electronic medical record system. This role will work closely with the Manager of Schedgistration Training to ensure proper education is conducted for all initiatives as well as the registration Business Process Consultants to ensure an optimized workflow. This role will also lead projects in order to advance strategic goals and priorities.

Accountabilities

• Manage a team of Business Process Consultants responsible for practice implementations, template support, and other scheduling operational projects and support.
• Work closely with Penn Medicine, administrative and physician leadership and other key stakeholders to meet the Schedgistration-related ongoing projects and issue-based end user needs of Penn Medicine.
• Develop excellent working relationships with stakeholders, team partners, and end users.
• Facilitate the distribution of projects and activities of the Schedgistration Business Process Consultants team. Ensure that all projects are staffed and supported and maintain competency with a high level of credibility with end users.
• Assure a clear, supportable, value-added, scheduling workflow is designed and delivered effectively and efficiently. Assure an effective schedule and support structure for initiatives and implementations.
• Leverage data analytics from Schedgistration QA program to design a customized support program to support individual users and small group sessions
• Assure readiness for new practice implementations and system upgrades.
• Manage and maintain the planning and implementation of all scheduling initiatives
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements

Required Education and Experience

• Bachelor's Degree is required

o 5+ years’ Experience in practice operations, scheduling/registration, and/or information systems working with electronic medical records.

• Master's Degree is preferred

o 3+ years in a health care environment or related experience.

Licenses, Registrations, and Certifications

• Epic experience/certification within 6 months of hire

Required Skills and Abilities

• Understanding of electronic medical records
• Understanding of practice operations in healthcare environment
• Experience with project management processes and tools
• Ability to translate organizational and operational issues into understandable and meaningful solutions
• Strong communication, interpersonal and rapport building skills required to work effectively with all levels across the organization
• Ability to analyze, diagnose, suggest and implement process change
• Well-developed analytical, organization and presentation skills
• Ability to work independently as well as part of a team
• Solid computer skill proficiency and knowledge of business practices

As part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.