Scheduling Coordinator

Crew2, a subsidiary of Interior Logic Group, is a large installation company doing business with the largest home improvement retailer in the world. We're currently seeking a Scheduling Coordinator to join our Pewaukee, WI based Flooring team.
Come and work for a company that values your skills and rewards you for them. We have great benefits and a full compensation package including health, dental, vision, a 401(k) with company match, and competitively paid time off, just to name a few!

Job Summary:
The Scheduling Coordinator is the company liaison between the customer and the installation workforce to ensure a seamless installation experience. This position interfaces with installers, clients, service providers, Crew2 personnel, and the customer that experiences the installation on a daily basis.

Responsibilities:

• Customer Experience
• Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:
• Connecting with customers to discuss installation timeframes and manage expectations
• Responding to incoming customer calls
• Following up with customers once work is completed to ensure complete satisfaction
• Serves as a primary contact and problem solver for customers when issues arise
• Strives for excellence in customer contact; ensures that communication with customers is completed on a priority basis and that all correspondence is customer-focused and well documented
• Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes
• Interaction with Installers
• Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:
• Dispatching work orders to service providers
• Connecting with customers to manage expectations and ensure preparedness
• Ensuring that work is completed and customer is completely satisfied
• Creates and maintains an environment that engages Service Providers in the quest for excellence, thereby, retaining and attracting other subcontractors
• Facilitates problem-solving and issue resolution with installers in a manner that is timely, responsive, and respectful
• Ensures that providers are paid on a timely and accurate basis
• Production Team Partnership
• Participates in and supports the Production Team in a way that allows people to be their best
• Collaborates with team members to provide excellent customer service and create an environment that sets Crew2 apart

Job Requirements:

• Personal leadership; ability to function autonomously while influencing business and interpersonal outcomes
• Excellent communication skills – verbal and written
• Strong interpersonal skills; ability to connect with a variety of people in ways that create positive outcomes
• Customer-focused; continuously seeks excellence and understands how to create it
• Knowledge of Crew2’s programs and services
• Building trades experience
• Strong problem-solving experience and skill
• Creative and resourceful
• Able to manage multiple, sometimes conflicting demands

Pay Grade: $17.00-$19.00 / Hourly + $500 Signing Bonus, Full-Time, and Benefits

About Interior Logic Group

Based in Irvine, CA, Interior Logic Group is the premier collaborative network of local design and construction services partners. Interior Logic Group has quickly grown to become one of the Country’s largest design center operators and service providers of interior finished products such as flooring, cabinets, countertops, and window treatments. Its three core divisions include Interior Logic Group Builder Services, Interior Logic Group Property Services, and Interior Logic Group Fulfillment Services. Interior Logic Group collectively serves residential builders, commercial contractors, multifamily property owners and operators, single-family rental companies, and retailers, operating 225 locations across twenty-nine states.

Interior Logic Group operates homebuilder branded design studios that allow homebuilders to bring their customers to a customized facility and keep the purchasing process seamless and unified. The Company’s expert team staffs and manages these design centers on the homebuilder’s behalf, while maintaining a cohesive experience for the home buyer. In addition, Interior Logic Group provides installation services for apartment owners and operators as well as for consumer remodels via its retail relationships with The Home Depot and other retailers.

With a large network of installation teams, Interior Logic Group is able to effectively manage a significant volume of projects at any time. The Company’s installation service advantage combines industry experience and proven processes with a customer-centric approach. The Company is committed to getting projects done right the very first time and satisfying its partners at every stage – before, during, and after the sale.

Growing through consolidation, most recently through its merger with Interior Specialists Inc., Interior Logic Group has quickly become a $1.5 billion company, with over 4300 employees and a presence in 42 of the top 50 home-building markets. Led by industry-veterans averaging more than 20 years of experience, Interior Logic Group’s team members value culture and work every day to ensure their workplace is “Remarkable!”
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Job Type: Full-time