Scheduling Associate

Comprehensive EyeCare Partners is one of the nation’s largest vision care management service organization. CompEye is focused on providing best-in-class, full-spectrum practice management and administrative services to its affiliated physicians and practices in support of their mission to deliver clinical excellence.

Our Mission: “Building the nation’s preeminent eye care services company by partnering with world class physicians, driving superior clinical and surgical outcomes, while optimizing the patient experience.”

ESSENTIAL SKILLS AND ABILITIES:

1. Excellent customer service and communication skills.
2. Ability to work as a team member.
3. Ability to manage multiple tasks simultaneously.
4. Motivation to succeed with a positive attitude.
5. Empathetic personality giving attention to patient's needs and concerns.
6. Strong organization with attention to detail.
7. Accuracy.
8. Ability to keep composer under pressure.
9. Professional appearance.
10. Initiative to solve problems.

RESPONSIBILITIES:

a. Answers phones promptly and courteously (ALWAYS WITH A SMILE).
b. Addresses patients concerns.
c. Schedules patients with the correct physician and correct location to ensure top quality care to our patient.
d. Schedules, reschedules, and cancels appointments as necessary.
e. Triage all calls for proper scheduling appointments and transferring calls.
f. Accurately entering or updating all demographics and insurance information.
g. Effectively triage scheduling calls to ensure appropriate scheduling.
h. Pays close attention to patient returns to avoid any patient inconveniences.
i. Transfers calls requesting medical advice, prescription refills, or surgery information to the technician voicemail.
j. Transfers calls requesting financial information to the Billing Department.
k. Meeting all Meaningful use requirements, including Enrolling patients with the patient portal.

EDUCATION AND EXPERIENCE:

1. High school diploma or equivalent.
2. Two years minimum experience in a medical office.
3. Basic typing skills.
4. Computer experience.