Scheduler Registrar

Description:

Providence is calling a Scheduler Registrar (Patient Registration, Variable, 0.875 FTE) to Providence St. Joseph Medical Center in Polson, Montana. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all – especially those who are poor and vulnerable.

In this position you will:

• Contact with patient by telephone to interview them with courtesy and demonstrated service excellence to create appointments and schedule procedures.
• Responsible for the efficient coordination of all providers, specialized equipment and other specialized resources.
• Courteously and professionally responding to multiple phone calls and requests that often occur simultaneously.
• Completes registration, verifying demographics and insurance, at the time of scheduling.
• Collecting and scheduling accurate information regarding physician or patient special requirements, patient demographics to avoid duplicate errors, and/or refer call to appropriate person/department.
• Collaborate with other departments regarding scheduling, resource or staffing conflicts.
• Transcribe order and/or link order to patient appointment.
• Ensure all computer system entries are completed accurately and timely.
• Maintain accurate, clear, concise, and complete account notes and other relevant information.
• Promote PH&S as a premier service organization by treating customers with compassion and respect.
• Identify, resolve and escalate major issues and service failures that impede success.
• Maintain confidentiality of all patients’ demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA.
• Required to think independently and to identify and make complex decisions in a fast-paced environment.

Qualifications:

Required qualifications for this position include:

• H.S. Diploma or GED
• Demonstrated outstanding customer service experience
• Clerical and computer experience
• 1 year xxperience in customer service or healthcare registration

Preferred qualification for this position include:

• Coursework/Training
• Registrar, scheduler and third party payor experience
• Demonstrated knowledge of CPT and ICD coding and medical terminology
• Basic knowledge of insurance and managed care payors, healthcare registration, Medicare Secondary Payor, EMTALA and ABN

About the hospital you will serve.

Providence St. Joseph Medical Center is a 22-bed critical access hospital in beautiful northwest Montana employing nearly 250 employees, including physicians. With expanding services, building renovations and outstanding technology, our community hospital is the heart of medical care in Polson, Montana and the large, sparsely populated surrounding area. We have close ties to Providence St. Patrick Hospital and Health Sciences Center, Providence's tertiary center located 66 miles away in Missoula.

For information on our comprehensive range of benefits, visit:

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Variable

Job Category: Patient Services

Location: Montana-Polson

Req ID: 280944