Scheduler Medical Group

Description:Together we create peace of mind through exceptional, personalized, compassionate care, always. If this speaks to you, then Martin Health has a place for you.

Responsible for scheduling, canceling, rescheduling and registering of outpatient visits for multiple ambulatory clinics in accordance with scheduling guidelines with the ability to prioritize according to patient needs. Collect all necessary information for scheduling and registration preparation. The completions of the responsibilities listed are handled via phone in a call center or physician office setting with a high volume of daily calls with the patient and or referring Physician Office. To effectively fulfill this position, candidate must meet the following requirements:

• High school diploma or equivalent.
• Requires strong communication, customer service, interpersonal skills and telephone etiquette.
• Must be able to meet productivity standards set through call center specific applications that include but are not limited to service levels based on response time to call, number of calls received, and abandoned calls throughout the day that are averaged per month.
• Strong collaboration skills to seek positive solutions to the challenges of working in a high stress environment through respectful communication and active problem solving.
• Must be able to work effectively with others to accomplish objectives and goals.
• Willingly offers assistance to others.
• Demonstrates good organizational skills and ability to prioritize daily work.
• Ability to recognize and report issues.

The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic’s Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.

Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities