Scheduler

• Job Title:Scheduler
• Req:2021-0082
• Location:Pavilion (attached to hospital)
• Department:DH Physician GI
• Schedule:

Job Description:

PURPOSE OF JOB: Responsible for serving patients by greeting and helping them; scheduling procedure appointments; maintaining records and accounts; and operating communication systems. Position requires attention to detail, ability to work both independently and within a team, and strong communication skills.

ESSENTIAL FUNCTIONS:

Demonstrates ability to effectively manage multiple phone lines in a courteous manner. Identify yourself and obtains caller's reason for calling prior to placing call on hold.

Greets patient post office visit in polite, prompt, and helpful manner; verifies and updates patient data, including insurance if necessary.

Schedules procedures as requested; prints patient plan from office appointment if needed, completes prior authorization and requests referral for procedure date. Presents information to patients regarding preparation for procedures, instructions for procedure day; and obtains pre-certifications as required by patients' health care insurers or managed care providers.

Perform other duties as assigned.

Job Qualifications:

• Education: High school diploma or general education degree (GED)

• Experience: Six (6) months related experience and/or training

• Other Skills:

• Familiar with community health center setting and committed to serve in such activities
• Ability to work with people and work under pressure
• Knowledge of NextGen and/or EMR system
• Familiar with medical terminology
• Knowledge of modern office equipment
• Possess excellent customer service, reception, and telephone skills
• Must be well organized and a self starter