Salon/Retail Manager

About European Wax Center

European Wax Center®, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experiences, which is focused on EWC’s vision of Revealing Beautiful Skin®, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model, and its network of more than 700 centers across the U.S.

For more information about EWC or to inquire about a franchise, visit: http://www.waxcenter.com

About the Role

The Center Manager is responsible for ensuring every guest has a memorable and inviting experience while delivering the company’s desired financial results. This includes but is not limited to; leading a team of Guest Service Associates and Wax Specialists, consistently modeling guest service behaviors, recruiting, development and retention of talent, loss prevention, expense control, training & coaching, and center cleanliness.

A Day in the Life

Guest Experience

• Ensures the center exceeds guest’s expectations by delivering an inviting and memorable guest experience with every guest that walks in the door.
• Creates guest intimacy with each transaction, building brand loyalty and creating a guest for life. Promotes sharing her experience with friends.
• Trains Associates to establish trust and build guest confidence by becoming experts in package sales and products, to reach their goals and produce desired results
• Ensures that all guest transactions are handled in a friendly and efficient manner leaving a positive lasting impression.

Sales Leadership

• Produces results. Manages productive center shifts to ensure center meets and exceeds sales goals. Lead Associates to do the same by embracing, practicing, and coaching all guest experience behaviors.
• Partners with Regional Center Manager to take smart risks and seek creative value-added solutions to challenges.
• Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover, by sharing all Best Practices.
• Communicates business goals and priorities to maximize Associate performance, increase sales opportunities and profitability.
• Celebrates positive Associate performance and partners with Regional Center Manager to identify performance opportunities for ongoing feedback and development. Administers Performance Improvements Plans when necessary, in a fair and consistent manner.
• Maintains presence through effective floor sales leadership ensuring staff coverage in all areas of the center.
• Analyzes business reports, creates and executes SMART Action Plans in partnership with the Regional Center Manager to improve any results.

Talent Management

• Recruit, interview, select, hire and retain the most qualified candidate using the Companies Talent Filters as a guide.
• Retains a talent pool and all open positions are filled within 30 days.
• Coaches Associates for current and future possibilities.
• Creates a learning environment by implementing brand programs in sales, guest service and product knowledge.
• Understands and communicates the company’s vision and core values to promote teamwork, and partner in building a team focused on driving the growth of the center.
• Maintains an open center environment where Associates are free to express their concerns and feelings without the fear of retaliation or ill will.
• Motivates Associates to take action to achieve sales goals and drive positive results daily.
• Demonstrates professional written and verbal communication when engaging in all business transactions with guests, Associates and Corporate Office.
• Communicates effectively with the Manager, Associates and peers, including the cascade of information necessary to manage the business.

Visual Management

• Coaches and directs Associates on the implementation of visual marketing guidelines and ensures compliance to the company standards.
• Implements all promotional and visual marketing moves as directed.
• Ensures center is neat, clean and organized, the lobby is filled to the correct capacity and that all products and marketing are represented as directed.
• Maintains all brand visual and cleanliness standards.

Operational Management

• Ensures compliance to company standards per the Center Operations User Guide.
• Manages and adjusts schedules and daily tasks to meet business goals.
• Supports Company Loss Prevention guidelines.
• Minimizes loss by following company Loss Prevention policies and offering excellent guest service.
• Ensures all areas of the Center, including storage room and desk are neat, clean, organized and operating to company standard.
• Follows all safety standards to ensure a safe work environment.

What Sets You Apart

• Understands the business of Revealing Beautiful Skin and is able to utilize Key Performance Indicators to drive positive business performance in all centers.
• Ensures Managers are leveraging Best Practices to provide the highest level for guest experience possible.
• Is self-motivated and a go getter. Is accountable, punctual, organized, and reflects the Brand.
• Leads and inspires by example, regularly encourages fact based solutions and celebrates the success of others.
• Proficient in Excel and Word.
• Excellent written, verbal and presentation skills.
• Ability to appropriately deal with associates and customers.
• Excellent time management skills.
• Strong emphasis/experience in operations and customer service industry.

Education and Experience

• Ability to work a flexible schedule to meet business needs.
• Experience in a multi service or specialty store environment.