Salon Receptionist

The Lash Lounge - Front Desk/Receptionist

THE LASH LOUNGE® at Milford Crossing is looking for a dynamic and experienced salon Front Desk Associate. We are an upscale eyelash salon located in Milford, MA. We take pride in creating an inviting atmosphere and giving each of our clients' excellent customer service. This candidate must be highly motivated, be able to multi-task with ease, possess excellent client service skills, have experience using computer software programs such as Mindbody, and have exceptional attention to detail. This position will provide our Gold Standard experience to our clients by greeting them, booking appointments, assisting clients with our cosmetic and boutique retail sales, and maintaining a clean and inviting environment. Other duties will include inventory maintenance, opening and closing tasks, and contributing to group operations. We value our positive work environment and fun culture, and we are looking for the right candidate who will contribute to fostering this along with our team.

Specific duties include:

• Manage the appointment scheduling for Lash Lounge clients and proper handling of incoming and outgoing calls with the expected “Gold Standard” customer service level.
• Manage the proper tracking and input of client records into the salon software with correct client lead source and promotional codes.
• Manage an organized work area, the preparation and filing of the client charts, intake forms, consultation forms, after care hand-outs, package purchase agreements, and all other forms as needed.
• Be proficient and educated in working the POS software, sales transactions of clients for services and retail items, and manage the end of day cash drawer reconciliation.
• Resolve issues such as scheduling conflicts or mishaps, product returns, customer complaints, and general salon maintenance to keep everything running and looking its best.
• Aide in the cleanliness of the salon including stocking the retail area, merchandising area, picking up trash, sweeping, cleaning, dusting, and whatever is required to keep the salon looking top-notch.
• Educate clients on retail products’ key benefits.
• Assist with promotional events at the salon or outside the salon to help market the salon and build the brand.
• All other duties as prescribed.
• MUST BE AVAILABLE TO WORK EVERY SUNDAY

SKILLS/QUALIFICATIONS:

• Strong verbal communication and listening skills.
• Strong customer service skills and ability to work professionally with the public.
• Possess a dynamic, outgoing personality.
• Strong computer and phone skills.
• Initiates self-learning, exhibits insatiable curiosity and interest in self-improvement.
• Highly motivated, well organized, detail oriented, and able to multi-task with ease.
• Exhibits sound judgment.
• Forms strong working relationships within team.
• Identifies additional tasks to be completed and willingly assists others.

Job Type/Compensation: Part-time including evenings and weekends (up to 30 hours per week), hourly plus commission.

Reports to: General Manager

Experience:

• Customer service/sales: 1 year (Preferred)

Location:

• Milford, MA

Job Type: Part-time

Pay: From $13.50 per hour

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location:

• One location

Hours per week:

• 10-19
• 20-29

Typical start time:

• 2PM

Typical end time:

• 8PM

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place