Salon Reception/ Concierge

  • Full-Time
  • Ellicott City, MD
  • Define Hair
  • Posted 3 years ago – Accepting applications
Job Description

Define Hair is currently seeking our Salon Guest Services Coordinator/Concierge in our multi-service salon and spa company.

Our approach is 100% hands-on, and this is not your typical salon reception position. Our full concierge approach offers all digital iPad driven technology, a "front desk less" mobile (standing) environment, where managing customer care & salon flow is our top priority.

Ideal candidates must have a charismatic, friendly personality, enjoy and excel at sales offerings, guest handling and care, and intuitively manage salon flow & multiple departments. Previous salon front desk or customer care experience a PLUS. This multi-faceted, dynamic position is equal parts customer care & sales, and is the pulse of our salon company. We will provide you with the tools and training necessary to excel in this role, and the ideal applicant must bring a willingness to learn and an openness to coaching and feedback for optimal success!

Required Skill Sets & Competencies

  • Ability to handle a fast paced, multi-faceted, customer care environment
  • Ability and comfort working in a mobile, standing role during scheduled shifts
  • Intuition to anticipate and predict salon flow to ensure a smooth visit from start to finish for each guest
  • Ability to stand for long periods of time
  • Excellent communication skills, both in person, in writing, and over the phone
  • Strong time management, punctuality, and problem-solving and conflict resolution skills
  • Attention to detail - learning and greeting guests by name, retail display organization and presentation, overall salon look and feel
  • Ability to support retail offerings and stylist recommendations and "close the sale”
  • Team player with excellent guest service, communication, and interpersonal skills
  • Flexible and available to work varied shifts (a blend of afternoons, evenings and Saturdays)
  • Frequently required to analyze and solve problems; observe and interpret people and situations; learn and apply new information and skills
  • Strong guest service skills; regularly requires demonstrated poise, tact and diplomacy when interacting with those encountered in the course of work
  • Social media interest and experience, and a passion for the beauty & fashion industry
  • Previous salon experience in a guest services, spa or salon environment

** Keyholder position**

Essential Duties

Sales & General Concierge

  • Measure total salon goals for daily service, retail sales and gift cards to hit monthly targets
  • Actively promote salon services, retail, and special offerings while displaying an exceptional knowledge of products and services
  • Effectively manage artists' schedules, scheduling appointments, initiating appointment reservations in salon
  • Assist with daily social media channels, including but not limited to Instagram, Facebook, and daily story platforms
  • Maintain and restock all guest areas such as coffee/snack bar, retail space, and promotional displays

Guest Experience

  • Proactively build lasting relationships with guests to ensure satisfaction and increase retention
  • Receive guest concerns and determine proper course of action
  • Maintain highest professional standards of service, appearance, and behavior
  • Ensure guests’ needs are consistently met in a courteous and timely fashion during each visit utilizing the 7 point service model

Define Team Benefits

Define Hair is an award winning salon in Ellicott City, and is conveniently located to Rts. 29, 100, & 95. Our artistic team is comprised of top certified colorists and skincare specialists. We are an all digital salon, offering iPad check out, online appointment reservations, and a full-service concierge experience. Our "front desk-less" environment provides the ultimate level of customer care for our guests, and truly defines our unique salon experience.

  • proven, successful career path
  • flexible schedules to provide a greater work/life balance
  • competitive pay & sales based incentives
  • high energy, mega motivated, collaborative culture
  • tech savvy environment
  • vacation benefits, insurance, IRA retirement with 3% company match
  • Pay commensurate with experience

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends

COVID-19 considerations:
We are currently practicing the highest safety measures, with masks required for all employees and guests, hand sanitation stations, and additional sanitation protocols

Education:

  • High school or equivalent (Preferred)

Experience:

  • retail sales: 1 year (Required)
  • salon customer service: 1 year (Preferred)

Language:

  • English (Required)

Work Location:

  • One location

This Job Is:

  • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • Open to applicants who do not have a college diploma

Company's website:

  • www.defineofficial.com

Company's Facebook page:

  • https://www.facebook.com/definehairandskin

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

  • No
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