Salesforce Manager

As a Salesforce Manager, this person will understand and proactively monitor aspects of the Salesforce technical/functional capabilities, execute all changes related to the Salesforce day to day work and third-party integrations, and support business initiatives with optimized reporting and dashboards.

ESSENTIAL FUNCTIONS

• Manage security, users, profiles, groups, queues, sharing rules and other setup options
• Prepare data files and uploads into Salesforce using the data load and other 3rd party tools
• Provide technical support, training, and backup for all internal and Community Salesforce users
• Manage a process to deploy updates, enhancements and new system functionality including the creation of custom objects, custom formulas, scalable triggers and workflows
• Serve as a SME for Salesforce.com
• Shares best practices with team members to enhance the quality and efficiency of customer support and contribute to knowledge base
• Develop reports, dashboards and processes to continuously monitor data quality and integrity
• Provide the management team with activity and dashboards as needed applications and the user interface using Salesforce.com programming languages
• Lead Salesforce user training
• Customize SF apps, objects, files, record types and layouts
• Configure workflow rules, visuals and process builder flows

POSITION QUALIFICATIONS:

Competency Statement(s)

• Analytical Skills - Ability to use thinking and reasoning to solve a problem
• Communication, Oral - Ability to communicate effectively with others using the spoken word
• Communication, Written - Ability to communicate in writing clearly and concisely
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Decision Making - Ability to make critical decisions while following company procedures.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Problem Solving -- Ability to find a solution for or to deal proactively with work-related problems
• Relationship Building - Ability to effectively build relationships with customers and co-workers
• Working Under Pressure - Ability to complete assigned tasks under stressful situations
• 3+ years of experience in a complex Salesforce environment (over 100 users), specifically in a Salesforce Admin capacity or similar
• Salesforce certifications
• Salesforce Certified Platform Developer I or Salesforce Certified Platform Developer II
• Experience Form Assembly and Hubspot preferred

Education

• BA/BS degree for relevant experience

Experience:

• 5+ years of relevant Salesforce development or admin experience

SKILLS & ABILITIES

Salesforce | Excel | SQL

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Entire work time is conducted in an office environment in a controlled atmosphere building.

The noise level in the work environment is usually moderate.

We value our team members and realize the importance of benefits for you and your family.

LogistiCare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location:

• One location

Company's website:

• www.Modivcare.com

Work Remotely:

• Yes