Salesforce Business Analyst

About OutSystems
One of the fastest growing B2B software companies in the world, OutSystems is on a mission to change the way software is built. We are looking for talented and motivated people to join us as we enable every organization to innovate through the power of software. The OutSystems modern application platform empowers customers to build, deliver, manage and evolve the software that makes a difference to their business. With high-productivity, AI-assisted tools, customers are able to quickly tackle any strategic challenge such as application modernization, workplace innovation, business process automation, and customer experience transformation. The OutSystems platform also ensures solutions are secure, resilient, cloud-native, built to scale, and most importantly, are able to be continuously evolved. By delivering a best-in-class, state-of-the-art offering, OutSystems has achieved global scale and experienced tremendous recent growth. Today, OutSystems has more than 350,000 developer community members, 1,200 employees, 300 partners, and thousands of active customers in over 60 countries and across 22 industries. Founded in 2001 and headquartered in Portugal, OutSystems now has global offices in the United States, the United Kingdom, the Netherlands, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, and Singapore, as well as a thriving, world-wide community of remote employees. OutSystems team members are at the core of a dynamic, industry-leading company that is helping customers of all sizes and all across the globe to build applications fast, right and for the future.

The Salesforce Business Analyst will be an integral part of the support structure for our growing sales team. This person will learn our Salesforce environment so that he/she can provide guidance to various business groups, working closely with the CRM Manager. This user will also gain SF knowledge to test user experience and carry out administrative tasks based on business process needs and changes. The role will include a mix of admin and business analyst tasks, including documenting and translating business needs into Salesforce requirements and have the overarching goal of maximizing the overall effectiveness of the sales team.

Responsibilities:

• Work closely with CRM team and cross functional business teams to define business pain points and processes, and translate into functional requirement documentation;
• Document current business processes and apply best practice knowledge to assess areas of improvement or automation;
• Provide daily administration and support of Salesforce including but not limited to:
• managing user setup, profiles, and roles;
• customization of objects, fields, record types and page layouts;
• Creation and maintenance of validation rules, formula fields, workflow rules (including Process Builder);
• Customize Salesforce setup, with guidance from CRM Manager/team, to align with business and sales processes;
• Create & maintain data dictionary and perform data validation and hygiene.

Qualifications:

• BA in Business, Computer Science or other related discipline preferred;
• 5+ years work experience;
• 3+ years Salesforce administrative experience and/or knowledge preferred;
• Salesforce Certification strongly preferred;
• Demonstrated ability to learn and apply new technologies quickly;
• Strong written and verbal skills from both business and technical perspectives;
• Working knowledge of Lightning UI required;
• Ability to work independently;
• Strong attention to detail;
• Strong troubleshooting and problem solving skills; helpdesk experience preferred;
• Business analysis and documentation required;
• Experience and confidence working with cross functional groups (ex: finance, product management, customer success, etc.).

Location:

• Portugal

What we have to offer you?

• A company that continues to grow, change and innovate, and gives our teams the space to be proactive and creative.
• Real career opportunities. We care about growth and development. Vertical career progression is an obvious possibility, but we also offer the possibility for lateral moves, joining different teams, and mastering specific skills.
• Work colleagues that are as smart, hardworking and driven as you – and a team that is global.
• A company culture that is based on transparency, teamwork and excellence (as promised in our Small Book of the Few Big Rules and delivered every day.)
• Disrupting the status quo is in our DNA. In fact, it’s why our company exists.
• We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.

Are you ready for the next step in your career? Then we’d love to hear from you! #LI-SP1