Salesforce Administrator

Job Title: Salesforce Administrator Department: IT
Reports to: Business Intelligence Analyst & SF Admin FLSA: Full Time; ExemptPosition Summary: The Salesforce Administrator is responsible for supporting the day-to-day business functions, reporting, systems integrations, and various projects of Salesforce as well as architecting and developing reporting and dashboard solutions for the club. The Salesforce Administrator supports the company’s divisions, collaborating with key business areas and senior leadership.
Essential Duties and Responsibilities:

• Manage and administer Salesforce to Orlando City SC staff.
• Collaborate with key business areas and leaders across the organization to understand reporting and analytics needs and offer solutions.
• Customize standard and custom objects, formula fields, process automation, reports/dashboards, and use data tools (Excel + Data Loader or similar) in salesforce.
• Develop Salesforce objects, fields, rules as well as dynamic reports and dashboards.
• Work with internal stakeholders and CRM Operations Manager to create, maintain, and distribute performance dashboards for KPIs, measurable through Salesforce, including pipeline management, user task and event management, and revenue and client engagement metrics.
• Participate in cross-functional teams that address issues involving CRM and business operations, act in a consultative capacity to ensure Salesforce optimization.
• Analyze and validate data for accuracy.
• Run weekly pipeline reporting across business units.
• Administering out solutions on the Sales Cloud and Marketing Cloud to support evolving business processes.
• Contribute to projects to improve our Salesforce instances, such as deduplication, customizations to improve/scale, and business processes.
• Handle all basic administrative functions including but not limited to account maintenance, reports and dashboards, workflows, and other routine tasks.
• Complete regular internal system audits and prepare for upgrades.
• Coordinator, create and administer custom objects, fields, page layouts, and formulas.
• Recommend Salesforce and data management best practices.
• Other duties as assigned.

Qualifications:

• Bachelors or master’s degree in Business Administration or equivalent field.
• 2+ years of Salesforce experience.
• Strong understanding and experience with Salesforce platform production and salesforce administration.
• Salesforce Admin Certification is a plus.
• Apex and JavaScript coding experience (Salesforce Developer Certification) is a plus.
• Experience with Tableau a plus.
• Microsoft Office Suite, particularly Microsoft Excel and PowerPoint.
• Keen eye for details and aptitude for working with data.
• Highly accurate and thorough in all tasks.
• Ability to work independently, both in-office and remote, while managing your time and business.
• Responds quickly and effectively to changing trends; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.
• Exceptional organizational and presentation skills.
• Highly organized and able to prioritize tasks.
• Outstanding written, verbal, and interpersonal skills.
• Strong problem-solving skills and an analytical mind.
• Proven experience as a collaborative team player.
• Able to thrive in a fast-paced and deadline-driven environment.
• Available to work flexible hours including nights, weekends, and holidays.

About Orlando City SCOrlando City SC joined Major League Soccer (MLS) as the league's 21st franchise in November 2013, becoming the first MLS team in the Southeast. The Lions began league play in March 2015, and in 2017, moved into its privately-owned downtown soccer stadium. In 2019, Orlando City SC re-launched OCB to bridge the gap between its successful youth academy and the First Team. In November 2015, the Club announced its intention to bring professional women’s soccer to Central Florida and launched Orlando Pride in the National Women's Soccer League (NWSL). The Pride began league play in 2016 bringing professional women’s soccer to Orlando for the first time. As part of the preeminent Orlando City Soccer Club, the Pride joined Orlando City SC of Major League Soccer and Orlando City B of USL League One. In 2017, the Pride and Orlando City SC moved its home matches into Exploria Stadium, a 25,500-seat soccer-specific stadium located in the heart of downtown Orlando. With a footprint across the Central Florida region and a roster composed of renowned international talent that includes Champions League winners, Women’s World Cup champions, Olympic gold medalists and some of the best global talent in all of soccer, Orlando City SC and Orlando Pride boasts global relevance through its assemblage of world-class athletes and innovative business operations. Orlando City SC is committed to setting the global standard for professional soccer teams and is guided by the following principles: OUR PURPOSETO BRING OUR COMMUNITY TOGETHER, CREATE LASTING MEMORIES, AND FUEL PASSION FOR SOCCER. OUR VISIONBE THE ENVY OF OUR LEAGUE THROUGH PERFORMANCE, RELEVANCY, AND ENTERPRISE VALUE. OUR MISSIONENTERTAIN, UNIFY, AND INSPIRE OUR COMMUNITY THROUGH PASSIONATE SOCCER & SERVICE. Please visit www.OrlandoCitySC.com for more information.