Salesforce Account Seed Administrator

Easy Ice company, continues to grow and seeks a Salesforce Accounting Seed Administrator to join our team in Scottsdale, AZ. The Salesforce Accounting Seed Administrator is responsible for the execution of the day-to-day configuration, support, maintenance, and improvement of our Accounting Seed platform. This role is part technical project manager, part administrator and part Salesforce analyst. In this position, you will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes. The successful candidate will have a record of success in improving processes and adoption using the Salesforce.com platform.

• Deliver exceptional customer service
• Assist in development/implementation of reporting tools and metrics in Accounting Seed, Salesforce, and Excel
• Serve as the primary system administrator for the Salesforce/Accounting Seed environment
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Manage Salesforce data feeds and other integrations as they relate to Accounting functionality
• Assist in training of new and existing users, and grow the Accounting Seed skill set across the organization
• Assist in Salesforce/Accounting Seed process documentation
• Effectively act as the liaison between our users, vendors, and the application development team
• Work closely with the Salesforce Administrator and IT organization to identify and implement solutions that expand system functionality, improve scalability, and manage cost

Position Qualifications:

• Education: Bachelors Degree, preferred

Experience:

• Two years of relevant customer service experience, required
• Two years of working with multiple computer systems on a daily basis to deliver a business result while identifying opportunities to adapt and improve system performance and functionality
• One year of Salesforce platform user experience
• One Year experience working with Accounting Applications in the Salesforce environment as a user (i.e., Accounting Seed, Chargent, Salesforce Billing, Avalara, SendGrid, etc.).

Other Desired Skills:

• Ability to communicate effectively in person, on the phone, and in writing with all levels of the organization
• Excellent project management skills and a positive attitude
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding and distinguish user requests from the underlying true needs
• Sales Cloud, Service Cloud, Accounting Seed and Developer certifications preferred
• Saleforce.com Admin (ADM201 and ADM211) certification preferred

Job Type: Full-time

Pay: $45,000.00 – $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Salesforce: 1 year (Preferred)
• Accounting Applications within Salesforce: 1 year (Preferred)

Work Location:

• One location

Company’s website:

• https://www.easyice.com

Company’s Facebook page:

• https://www.facebook.com/EasyIceCompany

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place