Sales Team Member And Deli Team Member

All full or part-time Sale Team Members are responsible for the proper and efficient operation of their shift, within company policy. This means that they must ensure that the shift contributes to the increased profitability of the store. The term “Sales Team Member” applies to 1st, 2nd, and 3rd, shift employees, both full and part-time.
Customer Service

• Greet Customers with a smile, be friendly, and offer prompt service.
• Greet gasoline customer on intercom (if applicable).
• Practice the suggestive sell.
• Thank customer.
• Adhere to all city, county, state and federal alcohol and tobacco regulations.

Customer Transaction

• Efficiently operate cash register making sure to ring all sales and managing cash and credit cards as directed by your manager.
• Operate lottery/lotto terminal.
• Operate gasoline intercom and console.
• Operate shift within all company guidelines.

Housekeeping

• Sweep and mop floors.
• Clean shelving and racks.
• Clean and sanitize restrooms.
• Clean and sanitize all fast food and drink equipment.
• Clean and organize cooler.
• Clean all windows, doors, and cooler doors.
• Clean gasoline islands and pumps.
• Empty trash inside the store and on the lot.
• Check equipment and temperatures.
• To perform other tasks assigned by the store manager.
• Assist the manager in seeing that the store maintains a 95% or better on store inspections.

Stocking and Pricing

• Stock items on shelf and racks.
• Change syrup box for fountain drinks.
• Keep fast food area stocked with coffee, and hot chocolate.
• Rotate all stock and pull out-of-date stock off the shelf and store in the backroom for supplier credit.
• Stay familiar with the products and prices in the store.

Security

• Complete the shift check-in procedures before starting the shift and complete check-out procedures at the end of the shift.
• Be alert to shoplifting prevention procedures.
• Practice good cash control at all times.
• Follow company policy with regard to excessive cash in registers, change box, and safe security, as directed by the store manager.
• Follow correct vendor check-in procedure as defined in the operations manual and as directed by the store manager. Make sure you check every item delivered by the vendor and match with the invoice.
• Protect company assets at all times.
• Follow robbery deterrence guidelines at all times

General

• Follow the work schedule as posted, unless a change in schedule is arranged with the store manager.
• Ensure that the manager is aware of all sales, cash or operating discrepancies within 24 hours.
• Prepare a shift report at the end of the shift as per company guidelines.
• Properly post all hours worked on the time sheet, and sign it to verify the hours worked.
• Advise the store manager of any personnel situations or policy violations that have an adverse affect on the store’s operation.
• Report any equipment (coffee machines, microwaves, refrigerators, gas pumps, lights, plumbing fixtures, etc) which are not working to your station manager.

Deli Team Member are responsible for preparing, slicing, cooking, weighing, pricing, serving food and merchandising the department’s deli products. Deli products include deli meats, cheeses, salads, sandwiches, breakfast items, fried foods and vegetables for hot case items. They inform customers about our deli products and services and help increase sales by having a great food presentation in the hot deli case, great general cleanliness of the deli area, great customer service skills and suggestive selling deli merchandise. They work with equipment like fryers, ovens, grills, serving utensils, knives and potato cutters. Employees are responsible for filling out daily cook sheets for food production and to control waste. Employees must date and rotate all merchandise in the coolers and freezers.

• The following constitute “essential functions” of the job.
• Read, understand, and write the English language at the eighth-grade level;
• Perform arithmetic calculations at the eighth-grade level in order to be able to make change, complete shift reports, and account for a variety of products during vendor check-in;
• Have sufficient visual acuity to check identification;
• Read and understand instructions for operating electronic cash registers and other equipment;
• Can lift up to 50 pounds, and carry cases of milk cartons and soft drinks, beer and juice containers;
• Can stock shelves and coolers;
• Can react to a fire by lifting the fire extinguisher and using it to extinguish the fire;
• Tolerate exposure to gasoline fumes and cleaning products;
• Can climb a ladder to clean windows;
• Sweep and mop floors, dust shelves, and lift and carry out trash containers and place in an outside bin;
• Can clean the parking lot and ground surrounding the convenience store;
• Can enter and work in a refrigerator walk-in cooler as needed.

The following constitute “essential functions” of the job.

• Read, understand, and write the English language at the eighth-grade level;
• Perform arithmetic calculations at the eighth-grade level in order to be able to account for a variety of products during vendor check-in; accurately price deli merchandise and follow directions for recipes
• Have sufficient visual acuity to read labels, recipes, temperature readings and to avoid general hazards form working in a deli which has hot equipment present.
• Read and understand instructions for proper cooking procedures, recipes, dates, and general instructions concerning the deli area.
• Can lift up to 50 pounds, and carry cases of chicken, boxes of potatoes and large bags of flour.
• Can stand or your feet for 8 to 10 hours while cooking and serving customers.
• Can react to a fire by lifting the fire extinguisher and using it to extinguish the fire

Can work in a hot environment around hot equipment such as ovens, fryer and grills
Can work in cold conditions for brief periods such as the cooler or freezers

Disclaimer
The list of requirements, duties, and responsibilities listed above is by no means a complete list. It is merely a general summary for the position described. Management reserves the right to revise or change this position description at any time.