Sales Support Representative

eHealthInsurance has many exciting career opportunities in a number of locations, across various functions. Come join us today!

eHealth is growing our organization and looking for career driven Sales Support Representatives to join our newly formed team in Salt Lake City, UT. You will help clients navigate one of the most important purchasing decisions of their life. As a Sales Support Representative, you will listen and assist customers regarding Medicare Advantage benefits, eligibility, enrollment, claims, referrals, prior authorizations, appeals & grievances, and other related concerns with the ultimate goal of introducing them to our licensed insurance agents. We encourage our Sales Support Representatives to follow a swift path of growth, enabling you to do more and get paid more, fast. Success within this role will provide development to be a successful licensed agent. Since we partner with more than 60+ A rated health insurance companies, you will be the first touchpoint for the client, helping to ensure that they are selecting the best coverage options available to them.

eHealth has disrupted the industry with a mission to connect everyone with quality affordable health insurance and Medicare plans. Medicare health insurance is one of the fastest growing insurance markets with over 10,000 people turning 65 every day. Today we continue that mission, partnering with more than 180 top insurers to deliver unparalleled selection and help our clients find essential healthcare coverage . We make our clients feel comfortable by taking a consultative and educational approach to understanding their needs and guiding them though the supplement shopping process no cost to them.

What we offer:

• Paid training
• Competitive hourly rate
• Dental, health and vision benefits beginning the first day of employment
• 401k Company Match
• Generous PTO and Company Holiday Schedule
• Tuition reimbursement

Culture is Critical

Our company is known for being "employee-centered". We have a positive, diverse and dynamic working environment working with the top carriers in the industry.

Training and Growth

Extensive training to get you up and running quickly! You will be part of a team that is dedicated to developing and training its members to be prepared for future opportunities for advancement at eHealth.

What you will do:

• Handle inbound customer phone calls as the first point of contact to clearly identify and act on customer needs to achieve satisfaction
• Gather key information from customers to assist in transferring to the correct department
• Maintain a consistently positive attitude and customer first approach to deliver a superior customer experience
• Attempt to resolve the customer’s inquiry completely during the first phone call, if unable to do, escalate to the appropriate department for further assistance
• Provide accurate and complete information using the tools provided
• Keep detailed written records of each telephone encounter during the call

Basic Qualifications:

• High school diploma or equivalent
• 1+ years customer service or sales experience; preferably in a call center environment
• Ability to obtain your Health resident insurance license
• High speed hardwired internet connection with 10 Mbps download and 5 Mbps upload

Preferred Qualifications:

• Excellent verbal and written communication skills including active listening and probing techniques
• Ability to maintain a professional demeanor, practicing strict confidentiality on all platforms for all sensitive information
• Ability to document information while on the phone with the members
• Comfortable with laptop or desktop computers, cell phones and the ability to navigate mobile apps. This also includes knowledge of Microsoft Word, Excel, Outlook and Power Point.

NOTE: As a licensed position working within a regulated industry, all Medicare Sales Representatives must undergo extensive background checks that will include criminal background and credit history reports. eHealth may deny employment to or terminate the employment of any applicant or employee for whom the results of the background checks prevent or adversely affect licensing or certification.

eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.

eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.

If you are interested in applying for employment with eHealth and need special assistance or an accommodation to apply for a posted position contact us at: accommodations@ehealthinsurance.com .