Sales Support Rep II Inside Sales

Sales Support Rep II Inside SalesElizabeth NJ Gypsum - 555 Dowd Avenue (07201), 555 Dowd Avenue, Elizabeth, New Jersey, United States of America Elizabeth, NJ, USA NJ PA Gypsum Sales Admin - 817 East Gate Drive (08054), 817 East Gate Drive, Mount Laurel, New Jersey, United States of America Req #18182

Tuesday, January 12, 2021

Provides support to the outside and inside sales team including administrative support and/or customer service. Provides accurate and timely support to the outside sales team, members of the inside sales team and/or to customers.

• Provides training and guidance to less experienced co-workers. Educates co-workers on proper procedures and protocol, product knowledge and quality assurance. Double checks co-workers' quotes, orders and special orders for accuracy.
• Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner. Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits and order placements.
• Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed. Investigates customer complaints or concerns.
• Relays customer concerns to others on the sales team and assists in investigating the issue.
• Resolves issues within company guidelines. As needed, escalates larger concerns to more experienced sales team members for resolution.
  
• *Generates quotes directly. Petitions vendors for job-specific costing that includes excalation and expiration.
• *Utilizes lead services to investigate and qualify new projects and disseminate to outside sales team. Logging and follow-up functions – reports to management.

High School Diploma or General Education Degree (GED) and two (2) years sales support or customer service experience; or equivalent combination of education and experience.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, status as a protected veteran or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

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Other details

• Job Family

  SLSMKT

• Pay Type

  Hourly