Sales Support Manager

About Pella Mid-Atlantic

Pella Mid-Atlantic is the area’s leading distributor of Pella window and door products. With over 90 years of innovation and experience in the window and door industry, Pella continues to design products that enrich the homes and lives of others. With over 150 product and design patents, Pella builds on its proud heritage of building with integrity and care for the customer.

We are passionate about what we do at Pella Mid-Atlantic, and we are looking for people who share our passion – from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion!

Summary:

We are looking for upbeat, motivated Team Leader to join our Trade Sales Support Team. The Sales Support Team Leader is responsible for in-house functions (ordering, quoting, scheduling, and financial transactions), for developing customer relationships via phone and email that promote retention and loyalty, as well as managing day-to-day workflow of the team. The position reports directly to the General Manager of Trade.

Essential Activities:

· Handle general issues of team including basic workload issues.

· Manage timely attendance and absences to ensure full staffing capabilities and administer through Kronos.

· Ensure all Trade Support Reps (TSR) are updating the activity log posted on ‘teams’, daily.

· Create an efficient and timely workflow across all TSRs.

· Facilitate regular (weekly) systems and process training tailored to individual needs.

Additional Activities:

· Accurately order and quote products for the trade sales team

· Learn and retain product knowledge of Pella window and door products

· Use CRM software and develop best practices to track all customer service interactions

· Effectively troubleshoot areas of concern for customers with efficiency and accuracy of information

· Be our client's advocate by responding promptly, following up, and being proactive with solutions

· Partner with internal departments to facilitate rapid problem solving for our customers

Qualifications:

· 5+ years’ experience in customer service or application support role

· Industry Experience preferred but not required

· Strong, detail-oriented multitasker and adaptable “can do” team player who enjoys collaborating to find effective solutions

· Possess a thirst for product knowledge and driving determination to “find a better way”

· Ability to communicate clearly and concisely, both orally and in writing.

· Proficient with Microsoft Office software applications with an ability to learn new programs.

Pella Mid- Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company

Pella Mid- Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Support Management: 2 years (Preferred)

Work Location:

• One location

Work Remotely:

• No