Sales Support Coordinator

Overview:

Sales Support Coordinator

The Opportunity

We are seeking a professional, skilled Sales Support Coordinator to work at our TMI - Kansas City, MO location. The Service Sales Support Coordinator assists the Thermal Mechanics sales leadership team and account managers with crucial aspects of job projects and customer / client services including scheduling, proposals, customer service, invoices, etc. Ensures all required elements and documentation are processed and filed properly. Complies with defined processes and policies. Ensures work aligns with established objectives and strategies. Increases customer satisfaction to increase overall sales. If you are interested and meet the required qualifications, then we invite you to apply for out open position by visiting our website http://careers.daikincomfort.com and submit your resume.
Our Company

Since 1966 Thermal Mechanics Inc., a member of the Daikin group has built valued partnerships with global HVAC manufacturers, architects, consulting and industry engineers, general and mechanical contractors, and building owners while delivering engineered HVAC solutions. We are committed to being a resource for the most efficient and cost effective solutions supported by the latest industry technology exceeding our customers’ expectations.
At Thermal Mechanics, we provide HVAC equipment and integrated building control systems that keep building environments focused on their operations. Whether you are designing a standalone building or developing applications for a multi-site facility, our dedicated team will work with you to provide the best possible solutions. Thermal Mechanics utilizes the most advanced, flexible and innovative HVAC and control systems available in the industry. With offices located in St. Louis and Kansas City our company of 80 employees looks forward to working with you on your building project and exceeding your expectations.
Why work with us?

> Benefits are effective on day one for all full-time direct hires

> Training programs are available to help guide team members and develop new skills

> Growth Opportunities - there are immense opportunities to grow your career

> You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Responsibilities: May include,

• Work with Owner and Direct Sales Professionals to ensure all specified job turnover information is included in each booking packet, physically book the job, set up project files, order and track applicable parts to include communication of status of job and parts.
• Complete and process questionnaires to include new client account setup questionnaire.
• Work as a cross functional team member, assist the Account Managers in response to Request for Proposals (RFPs), Request for Quotations (RFQs), Requests for Information (RFIs) assisting in the proposal development process to ensure on-time delivery of compelling, compliant, and well-written proposals to include assembling bid bonds, COI’s, affidavits, TMI safety data, etc.
• Use TMI tools and standards, processes subcontracts and subcontractor invoices. Organize and maintain all subcontractor documentation (certificate of insurance, bonding, etc.)
• Assist in managing the Job/Contractors
• Perform additional projects/duties to support ongoing business needs

Qualifications: Knowledge & Skills:

• Knowledge of HVAC installations / Construction job documentation requirements is a plus
• Excellent customer and relationship management skills and ability to calmly diffuse negative situation
• Effective administrative and documentation skills
• Effective administrative and documentation skills
• Effective verbal and written skills – including listening skills and questioning skills
• Strong computer skills; MS Office-Outlook, Word, Excel and Data Entry skills
• High level of attention to detail and accuracy and compliance oriented
• Effective organizational and time management skills including ability to prioritize and multi-task
• Ability to meet deadlines and deliver high quality results
• Ability to establish positive working relationships with internal and external customers and employees
• Ability to apply good judgement and strong work ethics and integrity on the job and results driven

Experience:

• 4+ years of administrative support preferably in a related industry
• 5+ years of customer service/client relations

Education:

• High school diploma or GED equivalent
• Some college or vocational training a plus

Physical Requirements:

• Must be able to perform essential responsibilities with or without reasonable accommodations

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.Postal Code: 66214