Sales Representative (Tempe)

Our inside sales team drives our company’s success by helping customers find which of our products and services work best for them. As a Customer Engagement Representative, you will play a crucial role in establishing relationships and marketing our company’s brand in a way that is positive, honest, and professional. The work you do on the phone is directly linked to successful outcomes. You would be a great fit for our team if you like to combine superior listening and communication skills with an outgoing personality to build instant rapport and help customers. If you enjoy talking to people and helping people see the value in our products and services, this is the job for you!

Responsibilities:

• Follow an outlined script and sell our products and services via phone to interested consumers in a manner that is professional and honest
• Work with your team members to facilitate calls, manage work flow, and minimize hold times throughout the sales process
• Facilitate the entire sales process from the initiation of the original call through finalization of account set-up for each customer you speak with
• Research and understand our products and services so you can confidently sell our customers whatever works best for them
• Listen attentively to consumer questions and provide answers that are knowledgeable and insightful to encourage the sale
• Showcase the company’s strengths and highlight our brand by talking exclusively about the characteristics that make our organization unique
• Participate in regular meetings to discuss benchmarks and personal as well as team goals

Minimum Qualifications (Education, Experience, Skills):

• High school diploma or equivalent required
• Minimum 1 year of work experience, preferably customer service experience in a customer-facing environment involving account maintenance, troubleshooting, or device support
• Minimum of 1 year of work experience with selling over the phone
• Preference will be given to candidates with experience in cable, telecom, or wireless companies
• Strong interpersonal communication skills
• People-focused: committed to teamwork, resolving conflicts productively, and developing long-term relationships
• Superior listening skills
• Comfortable on the phone and taking calls throughout the day
• Strong work ethic and a sense of urgency
• Self-motivated and self-directed
• Persuasive and goal-oriented
• Work experience with Microsoft Office and other business-related applications in a work environment
• Work experience using enterprise CRM platforms
• Pre-employment background check and drug screen required

Benefit package:

• Competitive base rate of pay + Biweekly commission*
• Affordable medical, dental & vision coverage for full-time employees
• 401(k) match
• Employee wireless rate plan
• Paid time off (PTO)
• Flexible spending accounts (FSA)
• Employee rewards program
• Group life and AD&D benefits
• Education reimbursement
• Long-term disability

• Excluding months where there are more than two pay dates

Physical Demands & Work Environment:

The physical demands in the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The noise level in the work environment is usually moderate.

Disclaimer:

The above statements are intended to describe the general nature and level of work performed and are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

About Consumer Cellular:

Consumer Cellular is a top-rated wireless carrier that provides no-contract cell phones and service plans primarily to those 50+. The company has been an approved AARP Provider for over 12 years and offers AARP members special discounts on service. Founded 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, Consumer Cellular is privately held with 2000 employees. The Portland, Ore.-based company utilizes the nation's largest voice and data networks, which covers 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target, as well as directly to consumers at ConsumerCellular.com or (888) 345-5509. The company has been ranked on the Inc. 5000 list for 11 years in a row. For J.D. Power 2021 award information, visit jdpower.com/award. For cellphone tutorials, features, applications and company news, connect with Consumer Cellular on Facebook, Twitter and YouTube.

Pre-employment background check and drug screen is required.