Sales Order Entry Specialist

Sales Order Entry SpecialistDepartment: Inside Sales Job Status: Full-time Reports to: Senior Sales Coordinator Travel Required: None FLSA Status: Non-Exempt Positions Supervised: None Position Summary:The Sales Order Entry Specialist is responsible for and managing our various ecommerce portals and our Distributors. You will be a partner to our customers in making sure their orders receive immediate attention and care. You will be a collaborator working with different teams across the company to process orders efficiently. Responsibilities

• Managing of the various BriskHeat E-commerce portals and Distributors from start to finish.
• Entering New orders and updated existing orders in the ERP system.
• Provide quotations and issue RMA’s as needed and other various inquiries.
• Support Order Entry and Order Review team as needed.
• Obtain 100% accuracy entering customer Purchase Orders. Ensure all pertinent fields are entered accurately, in a timely manner, and adhering to any unique customer requirements per procedures.
• Support Sales, supply chain and customer support teams to resolve order issues. Such as order status, part availability, tracking
• Develop and document process improvement solutions to achieve company objectives.
• Create reports and other information for sales and members of scheduling, as requested.
• Respond to inquiries via e-mail or phone from Customer, sales teams, warehouse representatives, or other channel partners.
• Communicates effectively and participates positively as a member of the Customer Service team
• Collaborate cross functionally with other departments such as scheduling, Accounting, manufacturing and shipping/receiving.
• Provide Support as needed for our Spanish speaking customers
• Other duties will be assigned as required.

Skills Requiring Certification NoneEducation and Basic Skill RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Candidate should have knowledge of customer service, clerical applications, sales, and marketing. The environment is typically fast paced and high-energy, and candidate must be comfortable juggling a multitude of tasks at the same time. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• At least 5+ years of experience in order management, sales operations or customer service
• Minimum level of education is a High School diploma or equivalent.
• A background in supporting manufacturing processes is a plus.
• At least 3 years of online order processing and management experience in an e-commerce business.
• Able to learn quickly.
• Ability to interpret complex business documents including customer purchase orders and contracts.
• Ability to professionally communicate with customers both verbally and in writing.
• Proficient typing skills with high level of accuracy
• Proficient use of personal computer, fax machine, and other supporting business equipment is a must.
• High comfort level on use of the Microsoft Suite of products (Outlook, Word, Excel, and PowerPoint)
• Knowledge of ERP systems (Epicor preferred), Salesforce.com (SFDC), Ariba
• Familiarity with sales contract language and terminology
• Able to sit in a workstation facing a computer for extended periods of time.
• Ability to solve practical problems and deal with changing variables in uncertain situations.
• High degree of time management and organization required speed and accuracy is essential.
• Must have excellent interpersonal skills and maintain both a proactive and positive attitude.
• Must be customer focused and promote a positive customer experience.
• Must be able to work in a team environment, anticipate needs, and exceed customer expectations.
• Exceptional analytical skills, and strong verbal and written communication skills are essential.
• Able to work independently.
• Ability to multitask.