Sales Ops Coordinator

About Attentive:Attentive is a personalized text messaging platform changing the way consumers interact with businesses and organizations. The company is one of the fastest growing startups in New York City and recently raised a $470 million Series E investment led by Coatue in March 2021. Other investors in Attentive include Bain Capital Ventures, Sequoia, IVP.
We work with 3,500+ of the most innovative brands like Coach, Urban Outfitters, CB2, Pura Vida, Lulus, and Jack in the Box. Attentive was founded in 2016 by the co-founders of TapCommerce, a mobile marketing platform that was acquired by Twitter in 2014.
We are looking for an energetic and motivated team player who can be highly organized, detail-oriented, and efficient to help support the Sales Operations and Sales team at large. You will drive operational excellence for our day to day GTM processes and work cross-departmental to understand other business processes internally and how we leverage the Salesforce platform to address those business needs. Responsibilties

• Administer and support Attentive’s Salesforce platform (adding new users, reports and dashboards, creating new accounts, updating fields, importing data, modifying page layouts)
• Manage the support queue by responding and resolving tickets daily
• Provide day-to-day end user support and assist users with best practices to improve and increase their knowledge of Salesforce
• Map and load data into Salesforce
• Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required
• Assist in creating, maintaining and organizing reports and dashboards
• Create and maintain process documentation for cross-team knowledge sharing and training purposes
• Improve data cleanliness and eliminate data inaccuracies

Skills & Qualifications

• Bachelor's Degree
• 1+ years of experience working in an operational capacity that involves cross functional team collaboration
• Experience as a Salesforce.com administrator (preferred)
• Strong communication, interpersonal, and presentation skills
• Ability to independently multitask, prioritize, and manage time effectively
• Detail-oriented approach with ability to work under pressure to meet deadlines
• Excellent project management skills and a positive attitude with the ability to communicate complex concepts effectively at all levels of the organization
• The ability to work both independently and as part of a team, in a fast paced, hyper-growth environment

Perks & Benefits

• Robust health benefits packages including access to a 401k and various medical, dental and vision plans, and $100/month fitness reimbursement
• Full support for remote work
• Daily lunch delivery credit and other goodies sent to home
• Regular company-wide social events (even virtually!)
• Generous annual education stipend toward job-related external learning opportunities
• An extremely enthusiastic team that appreciates collaboration

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Attentive is an Equal Opportunity Employer. We’re committed to diversity and maintaining a work environment that is free from harassment and discrimination. We’re committed to them because our core values demand it - values like Integrity First, Listening & Cultivating Discussion, and Default to Action. We believe in embracing “self” and that our true strength lies in the diversity of our employees. For this reason, applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.