Sales Engineer II - Cox Communities

Primary Location: 1550 W Deer Valley Rd, Phoenix, AZ, USA

Division: Cox Communications

Job Level: Individual Contributor

Travel: Yes, 25 % of the Time

Schedule: Full-time

Shift: Day Job

Requisition Number: 202202012

At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

The Sales Engineer II consults and supports the Cox Communities sales teams while partnering with AEs and NAMs, and managed service vendors in selling complex data, wireless, and managed services including IOT & Smart Technology internet bandwidth solutions to the largest and most complex prospective MDU Owners, properties & customers. The Sales Engineer ensures that Cox sells and delivers solutions & applications that best meet customers needs; they educate and consult with customers about how to select and use Cox services effectively. The Sales Engineer coordinates technical aspects of service delivery with sales & managed service vendors, design consultants, architects, and service managers to help identify, develop and implement new products and solutions.

This position will work the majority of the time virtually to support sales, manage service vendors & clients; however, travel may be required from time to time to provide support and guidance for large scale portfolios and clients.

Cox Communities is the division of Cox that delivers solutions, value, and trust for MDU & SFU owners, managers, developers, and residents within their communities. The Cox Communities team acts as their clients trusted advisor by supporting them in reaching their business goals of optimizing rents, occupancy, and future proofing their properties.

• Meets with prospective and existing customers and with members of sales team to collect and analyze information required to assess customers managed service needs in detail including but not limited to Managed Wi-fi and/or IOT

• Partners w/ sales team members to interface with customers and managed service vendors to develop proposals, SOW and associated technical specifications, and responds to RFPs as needed to ensure technical integrity

• Designs how the customers needs & network fit w/ best Cox solution network and architecture. Partners w/ manage service vendor to ensure that design and specifications meet customer needs and to ensure network availability/serviceability before orders/SOW are finalized

• Works with product & strategy team as an active member of new strategy & product rollouts to ensure the sales teams understanding of new products and to provide technical feedback to the product and strategy team, as appropriate. Runs pilots to test and ensure feasibility of all new/customer products and solutions where applicable

• Develops and delivers technical presentations to internal/external customers and groups as needed

• Supports the sales organization as the technical subject matter expert. Support may include attending sales calls, delivering technical portions of the sales presentation, explaining why Coxs proposed solution is the right one, and negotiating technical aspects of the proposal, as needed. May attend vendor meetings and perform site surveys, as required

• Coordinates internal technical resources to develop sales proposals and sales presentations, and responds to RFPs (e.g., data ops, equipment vendors) on complex, high-end solutions

• Provides technical assistance to customers, sales team, Order Management, Project Managers, to coordinate cutovers to Cox Services to ensure a smooth and consistent customer installation experience

• Cultivates consulting relationships with sales, customers, and forming relationships at multiple levels to provide appropriate solutions. Meets with customers as needed to review their accounts and solutions. Maintains in-depth knowledge of their business and changing technical needs; makes changes and solved problems as requires. Educates customers

• Maintains documentation of customers data network, managed solutions, as required.

• Attends job-related training to increase knowledge of Cox and competitor data, managed service solutions, customer premise equipment, networking, consultation, negotiation, and sales skills; attends strategic and/or development meetings w/ Sales, Strategy & product

• Participates in internal meetings to create product packages, communicate, and coordinate sales projects with other internal parties, implement new products, solve problems, and keep up to date with information about Cox and evolving MDU industry

At Cox, we reward your hard work with meaningful benefits.

First, we offer a highly competitive compensation package (base salary + excellent commission plan rewarding strong performance), 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!

We value people more than technology. That means youll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.

We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. Youll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.

• 5+ years of experience required in related field; 3 or more years of experience required if candidate possesses a related advanced degree

• 3+ years telecommunications (Data, Video, Telephony) engineer or sales engineer experience

• Strong technical aptitude, including Windows based applications (e.g., Word, PowerPoint, Excel, Outlook)

• Strong negotiation, problem solving, and analytical skills

• Excellent organizational and follow-through skills

• Strong interpersonal and relationship management skills

• Ability to adapt solutions to customer needs and challenges

• Visio & Salesforce knowledge

• MDU/Apartment industry knowledge

• Managed Services experience w/ Managed Wi-fi and/or IOT

• Consultative selling experience

• Ability to work virtually as part of a regional or national team

Join the Cox family of businesses and make your mark today!

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.